HVAC Service Manager

ZipRecruiter; Lancaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading HVAC service provider seeks a Service Manager to oversee operations and lead teams in Kennett Square, PA or Wilmington, DE. The ideal candidate will have extensive experience in commercial HVAC service management and demonstrate strong leadership and business development skills. Join us to shape a new service division and make a lasting impact in a growing company offering competitive benefits and growth opportunities.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Paid vacation

Qualifications

• 5–10+ years in commercial HVAC service management or related roles.
• Experience in launching or scaling service departments.
• Deep understanding of HVAC systems and operations.

Responsibilities

• Oversee day-to-day service operations, ensuring compliance with safety standards.
• Drive customer acquisition and manage financial performance.
• Manage and develop the service team for performance improvement.

Skills

Commercial HVAC service management

Team leadership

Business development

Customer relationship management

Strong communication skills

Job description

Job DescriptionJob Description

Together We Build – Partnership, Innovation, Excellence, and Safety at Kelso Industries

We're not just offering a job, we're inviting you to be part of a team built on PARTNERSHIP, INNOVATION, EXCELLENCE, and SAFETY.

• PARTNERSHIP means we work together with trust, loyalty, and an owner mindset, always striving for win-win outcomes.

• INNOVATION drives us to think differently and create real value in everything we do.

• EXCELLENCE pushes us to set high expectations and deliver exceptional results.

• SAFETY is our foundation—both physical and psychological safety matter every single day.

If you're looking for a place where you can grow your career, be valued for who you are, and contribute to something meaningful, we'd love to have you on our team.

The Kelso Industries company is comprised of 26 (and growing) market-leading operating companies with over 2,600 employees that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation's technical service partnership for commercial MEP+ ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States—with reliable, innovative service.

***Recruiter Notice: We respectfully ask external recruiters and staffing agencies to refrain from submitting candidates for this position. We only accept direct applications from individuals.***

Location: Kennett Square, PA or Wilmington, DE
Employment Type: Full-time
Compensation: Competitive salary
Industry: Commercial / Industrial HVAC

Key Responsibilities

Technical & Operational Leadership

- Oversee day-to-day service operations including dispatching, preventive maintenance programs, emergency calls, and work order tracking.

- Ensure compliance with local codes, permitting processes, safety standards, and licensing requirements.

- Manage inventory and parts procurement; establish vendor and subcontractor relationships for efficient sourcing and labor support.

Business Development

- Drive customer acquisition through outreach, partnerships, and competitive service agreement offerings.

- Manage financial performance including budgeting, P&L oversight, rate-setting, and profitability analysis.

- Assist with quoting and project planning for retrofit and maintenance contract opportunities.

Team Building & People Management

- Recruit, onboard, and lead a service team including technicians, dispatchers, and coordinators.

- Provide coaching, mentoring, and ongoing training to build technical excellence and team culture.

- Manage team performance using KPIs such as response times, customer satisfaction, upselling, and job quality.

Customer & Relationship Management

- Serve as the face of the company for clients, turning first-time customers into long-term partnerships.

- Resolve service issues, warranty disputes, and complaints in a professional, solution-focused manner.

- Build relationships with general contractors, property managers, mechanical contractors, and local referral networks.

What We're Looking For

Experience

- 5–10+ years in commercial HVAC service management, foreman roles, or senior technician leadership.

- Experience launching or scaling service departments strongly .

- Background in managing retrofit projects, special service contracts, or large-scale maintenance portfolios.

Attributes & Skills

- Deep understanding of HVAC systems and service operations.

- Strong entrepreneurial mindset — thrives in a start-up or market-entry environment.

- Resilient, persistent, and adaptable to change.

- Excellent communication, client-facing, and conflict-resolution skills.

- Willingness to be hands-on in the field, especially during the ramp-up phase.

- Strategic thinker who balances daily operations with long-term growth initiatives.

Why Join Us?

- Be a builder — shape the direction and success of a new service division.

- Grow with us — opportunities for advancement and leadership in a rapidly expanding company.

- Make an impact — join a mission-driven team focused on quality, relationships, and reputation.

Ready to lead something meaningful? Apply now and help us bring best-in-class HVAC service to Wilmington and beyond.

Benefits

Medical, Dental, Vision, Life Insurance, 401k with company match, insurance, Paid holidays, Paid vacation.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on , , , , ancestry, , , and/or expression, , veteran status, , or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business