HVAC Service Manager

ZipRecruiter; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading HVAC service company in the United Kingdom is seeking an HVAC Service Manager to lead a team of service technicians. You will ensure timely repairs and provide technical mentorship while maintaining high customer satisfaction standards. Ideal candidates will have at least 4 years of relevant experience and strong leadership skills. This full-time position offers competitive pay and comprehensive benefits.

Benefits

Health, dental, and vision insurance

401K

Paid holidays and paid time off

Company vehicle for field work

Qualifications

• Minimum 4 years of residential HVAC experience, including heat pump systems.
• Strong diagnostic and troubleshooting abilities.
• Prior leadership or supervisory experience.

Responsibilities

• Supervise, coach, and support a team of service technicians.
• Provide in-field troubleshooting and repair assistance as needed.
• Coordinate daily service schedules and prioritize urgent calls.

Skills

Diagnostic and troubleshooting abilities

Excellent communication skills

Team leadership

Education

EPA Universal Certification

4 years of HVAC experience

Job description

Endless Energy is a well-established, family-owned HVAC and home performance company based in Marlborough, MA. We’ve been serving Massachusetts homeowners for over 40 years with a focus on energy‑efficient solutions, including both ducted and ductless air source heat pumps. Our service department works on all types of systems including heat pumps, central AC, natural gas & propane furnaces, boilers, and some limited oil systems as well. As a Mass Save partner, we take pride in delivering top‑quality service, smart system design, and long‑term value to our customers.

Position Overview

We’re looking for a skilled and driven HVAC Service Manager to lead our growing service department. This leadership role oversees a team of four service technicians and one preventative maintenance technician—while also providing direct field support on complex service calls when needed.

You’ll play a critical role in ensuring fast, accurate repairs, excellent customer experiences, and strong technical mentorship for the team. This is a great opportunity for a senior‑level HVAC technician or lead tech ready to step into management with a company that values expertise, teamwork, and doing right by the customer.

Key Responsibilities

• Supervise, coach, and support a team of 4 service techs and 1 maintenance tech
• Provide in‑field troubleshooting and repair assistance as needed
• Coordinate daily service schedules and prioritize urgent calls
• Maintain high standards for workmanship, professionalism, and customer satisfaction
• Conduct technical training and performance reviews
• Work with internal teams on parts, warranty processing, and system documentation
• Ensure safety procedures and code compliance are followed
• Identify recurring issues and suggest system improvements or service process changes

Compensation & Benefits

• Competitive pay based on experience
• Full‑time role with overtime potential
• Health, dental, and vision insurance
• 401K
• Paid holidays and paid time off
• Company vehicle for field work

Why Endless Energy?

We’re a fast‑growing, family‑owned company that treats our employees like people—not numbers. With a strong focus on heat pumps, energy efficiency, and doing things the right way, Endless Energy is the perfect place for technicians who want to grow their skills, lead a team, and make a real difference for homeowners.

Qualifications

• Minimum 4 years of residential HVAC experience, including heat pump systems
• Strong diagnostic and troubleshooting abilities
• EPA Universal Certification
• Prior leadership or supervisory experience
• Excellent communication and interpersonal skills
• Clean driving record and valid driver’s license
• Must pass a background check and drug screening
• Willingness to work some weekends and be part of the on‑call rotation