HVAC Operations Manager

Bennett and Game Recruitment LTD; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Une entreprise de premier plan dans le secteur HVAC recherche un Client Service Manager. Le candidat idéal sera responsable de la gestion de l'équipe et des contrats de service, avec un accent sur la satisfaction client et la rentabilité. Grâce à une structure de propriété par les employés, vous aurez voix au chapitre dans la gestion et le succès à long terme de l'entreprise.

Benefits

Car allowance

Annual bonus based on net profit and engineer development

Profit sharing scheme

Pension

Qualifications

• Expérience en gestion de services ou opérations, dirigé une équipe.
• Connaissance technique HVAC en systèmes de chauffage et de refroidissement.
• Compétent dans les échanges techniques avec les clients.

Responsibilities

• Gérer le contrat de service et des opérations pour garantir la satisfaction des clients.
• Superviser une équipe d'ingénieurs mobiles et contrôler les coûts.
• Maintenir et développer des relations clients pour prolonger les contrats.

Skills

Service Management

Operations Management

Client Relationships

HVAC Technical Mastery

P&L Management

Leadership

Customer Service

Job description

Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.

They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of 20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.

Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.

The successful candidate will be responsible and accountable for a P&L of approximately 1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets, set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.

It is expected that the successful candidate, will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstratable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.

Client Service Manager - M3 North Job Requirements

• Proven service management or operations management experience leading and planning work for a team of engineers.
• HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms
• Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
• Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
• Drive for continuous professional development, progression and increasing responsibilities
• Confident with P&L, budget and cost control etc.

Client Service Manager - M3 North Salary & Benefits

• Basic Salary 50,000- 60,000 DOE
• Car allowance circa 5k per annum
• Annual bonus targeted on net profit, service, compliance & engineer development
• Employee-owned trust profit sharing scheme, increases with time served
• Pension
• Any further package details to be discussed at interview stage

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.