HVAC Apprentice-Technician - Midlands and North - Trane UK Limited

Trane Technologies; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Apprentice Service Technician to join their dynamic team. This role offers a unique opportunity to learn while providing exceptional customer service and technical support. You'll be studying towards NVQ Level 2 and 3 in Refrigeration and Air Conditioning, gaining hands-on experience in diagnosing and servicing equipment. The company fosters a positive culture and provides a structured induction, competitive salary, and comprehensive benefits, including a company van. If you're passionate about making a meaningful contribution and eager to develop your skills, this apprenticeship is perfect for you.

Benefits

Pension

Healthcare

Life Insurance

Wellbeing Programs

Company Van

Training Pathways

Dynamic Work Environment

Structured Induction

Ongoing Development

Qualifications

• Studying towards NVQ Level 2 and 3 in Refrigeration and Air Conditioning.
• Understanding customer service principles and effective communication.

Responsibilities

• Diagnose system problems and service products on customer site visits.
• Build and maintain strong customer relationships as a trusted contact.
• Collaborate with teams to share customer insights and drive improvements.

Skills

Communication Skills

Problem-Solving Skills

Analytical Thinking

Customer Service Principles

Knowledge of Manufacturing Industry

Positive Attitude

Education

NVQ Level 2 in Refrigeration and Air Conditioning

NVQ Level 3 in Refrigeration and Air Conditioning

Tools

MS Office Suite

Diagnostic Software

Job description

Job Description: Apprentice Service Technician

At Trane Technologies^TM and through our brands including Trane and Thermo King, we develop innovative climate solutions for buildings, homes, and transportation, aiming for a sustainable future. We are a team that embraces challenges and looks for impactful opportunities. Our belief in a better future is rooted in uplifting others and enabling our people to thrive both at work and at home. We dare to go beyond.

The Apprentice Service Technician is responsible for delivering exceptional customer service and technical support while learning on the job and studying towards NVQ Level 2 and 3 in Refrigeration and Air Conditioning. This role is vital for providing top-tier service to maintain customer plant and equipment as per our maintenance and service contracts. The goal is to maximize technician productivity, enhance customer experience, and improve operational processes. The role includes a comprehensive training pathway to become a qualified Service Technician.

Key Responsibilities

Customer and Technical

• Learn to diagnose system problems and service products and equipment on assigned projects and customer site visits.
• Attend customer sites for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire, and commissioning tasks.
• Build and maintain strong customer relationships, acting as a trusted point of contact.
• Collaborate with Service desk, Sales, and Operations teams to share customer insights.
• Use advanced software, hand tools, blueprints, and engineering specs to diagnose and repair units, with full training provided.
• Complete reporting and analysis, including generating reports on work orders.
• Foster strong customer relationships through excellent service.
• Communicate with supervisors, service managers, senior technicians, and customers to share updates and drive improvements.

Internal Controls and Administration

• Study towards NVQ Level 2 and 3 in Refrigeration and Air Conditioning.
• Understand customer service principles and effective communication skills.
• Apply analytical thinking and problem-solving skills.
• Use diagnostic software, Apps, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry as part of NVQ studies.
• Strong people and communication skills with a positive attitude.
• Possess or be studying towards relevant certificates, including NVQ Level 2 and 3 with F-Gas.
• Willing to cover standby and call-out duties, including weekends and bank holidays, after passing NVQ levels.
• Proficient in Microsoft Office.
• Hold a valid UK driver’s license; company vehicle provided.
• Confirmed right to work in the country of application.

What You Can Look Forward To

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing programs.
• Training pathways towards NVQ apprenticeship.
• Company van provided.
• Dynamic work environment and positive culture.
• Structured induction and ongoing development.
• Opportunity to make a meaningful contribution to our business.

Note: Additional tasks may be assigned by your manager to support company strategy.

We offer competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or other protected status.