HVAC Apprentice-Technician - Midlands and North - Trane UK Limited

Trane Technologies; Bolton; On-site; GBP 18,000 - 25,000; Full time

Job summary

Trane Technologies is seeking an Apprentice Service Technician to deliver exceptional customer service while studying towards NVQ levels 2 and 3 in Refrigeration and Air Conditioning. This role involves diagnosing system problems, conducting maintenance, and fostering strong customer relationships. The position offers a competitive salary, benefits, and a comprehensive training pathway to become a qualified Service Technician.

Benefits

Competitive salary and benefits

Company van

Structured induction and ongoing development

Qualifications

• Studying towards NVQ level 2 and 3 in Refrigeration and Air Conditioning.
• Proficient in Microsoft Office Suite and diagnostic software.
• UK Driver's license required.

Responsibilities

• Provide exceptional customer service and technical support.
• Carry out Planned Preventative Maintenance (PPM) and customer breakdowns.
• Build and maintain strong relationships with customers.

Skills

Analytical thinking

Problem-solving

People skills

Communication skills

Knowledge of customer service principles

Education

Refrigeration and Air Conditioning NVQ level 2

Refrigeration and Air Conditioning NVQ level 3

Tools

Microsoft Office Suite

Diagnostic software

Job description

At Trane Technologies^TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

The Apprentice Service Technician is responsible for providing exceptional customer service and technical support while learning on the job and studying towards Refrigeration and Air Conditioning NVQ level 2 and 3. This role plays a crucial part in delivering high standards of service efficiently to maintain customer plant and equipment as per our maintenance and service contracts. The goal is to maximize technician productivity, enhance customer experience, and improve operational processes. The role includes a comprehensive training pathway to become a qualified Service Technician.

Key Responsibilities:

Customer and Technical:

• Able to learn and diagnose system problems when servicing products and equipment on projects and customer site visits.
• Attend customer sites to carry out Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire, and commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with Service desk, Sales, and Operations teams, establishing strong communication channels.
• Use cutting-edge software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units. Full training provided.
• Learn to complete reporting and analysis, generating reports on work orders.
• Foster strong customer relationships through exceptional service.
• Communicate with supervisors, service managers, senior technicians, and customers to share updates and drive improvements.

Internal Controls and Administration:

• Studying towards Refrigeration and Air Conditioning NVQ level 2 and 3.
• Knowledge of customer service principles.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency with Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry as part of NVQ studies.
• People and communication skills with a positive mindset.
• Suitable certificates or studying towards NVQ level 2 and 3 with F-Gas.
• Willing to cover standby and call-outs, including weekends and holidays, once NVQ level 2 and 3 with F-Gas are obtained.
• Proficient in Microsoft Office Suite.
• UK Driver's license, as a company vehicle will be provided.
• Right to Work in the country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing programs. Training towards NVQ apprenticeship.
• Company van.
• A fast-paced working environment.
• An excellent culture and community.
• Structured induction and ongoing development.
• A role where you can make a significant contribution.

Note: Additional tasks may be assigned to align with company strategy.

We offer competitive pay and benefits. We are an equal opportunity employer; all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or other protected status.