Humanitarian Assistance Coordinator

Healix International; Esher; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global health and security organization is looking for a Humanitarian Assistance Coordinator to manage logistical support for individuals fleeing crises. The role involves coordination of transport and services while ensuring compliance with operational standards. Candidates should have strong communication skills, practical experience in coordination, and proficiency in relevant languages. This position is full-time and based in Esher, offering opportunities for professional growth.

Benefits

Healthcare benefits

Development opportunities

Qualifications

• Strong practical experience in operational coordination and logistics.
• Experience in project or operational coordination, and assisting complex tasks.
• Willingness to travel as needed and to work outside normal hours.

Responsibilities

• Serve as primary contact for programme-specific queries.
• Manage relationships with in-country operational assets and contractors.
• Ensure tasks align with programme SOPs and manage in-country teams.

Skills

Excellent communication skills

Logistical planning

Client-facing skills

Fluency in English and other languages

Project coordination

Education

Relevant qualification in logistics, project management or international relations

Job description

Overview

Job Description

Location: Healix Group, Healix House, Esher Green

Healix safeguards people’s health and wellbeing in every corner of the world. We have a new and exciting opportunity for Humanitarian Assistance Coordinators to join our fast-paced, innovative and growing global team.

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area. Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day.

The Humanitarian Assistance Coordinator will be dedicated to a specific humanitarian programme, which aims to assist individuals who have fled war zones or political persecution, offering them support during their stay in third-party countries while they apply for resettlement. Our responsibilities include providing transportation, logistical support, and medical services to these groups during this transitional period.

If you have a passion for making a difference and helping others, have strong practical experience in operational coordination, logistics, security or international assistance and are looking for a role that has a direct positive impact on people’s lives, we want to hear from you. The Humanitarian Assistance Coordinator is a new opportunity at Healix, with room for fast growth and development.

As we are expecting a high number of applicants for this role, we may close the advert sooner than shown.

About The Role

The Humanitarian Assistance Coordinator will have responsibility for:

Programme Governance & Engagement

• Serve as one of the primary points of contact for all programme-specific queries, ensuring effective two-way communication between the client and Healix. Assume delivery-level responsibility for the programme.
• Oversee and manage relationships with in-country operational assets, including ‘Team Leaders’ and other third-party contractors, ensuring they uphold the Healix standards, and have a comprehensive understanding of deliverable requirements and operational guidelines.
• Develop and maintain open channels of communication to facilitate prompt resolution to concerns. Encourage a culture of transparency and feedback within the team for continuous improvement and programme success.

Service Request & Logistical Arrangements

• Act the primary point of contact for receiving and processing client requests. Collaborate effectively with client ‘Requestors’ to categorise service requests based on complexity and expected duration of task. Work with management to develop and implement a categorisation system and ensure adherence.
• Manage all aspects of logistical planning and task coordination, ensuring a comprehensive scoping of each task and the seamless day-to-day running of the programme's activities. Correctly identify the suitable resources for each specific task.

Operational Oversight

• Ensure tasks are conducted in strict alignment with programme-specific SOPs, implementing a structured approach to each task and controlling and overseeing the conduct of in-country teams.
• Be prepared to implement a comprehensive response in the event of an emergency incident. Provide immediate advice, escalate to management, develop response plans, mobilise response resources and communicate with stakeholders effectively.

Programme Administration

• Mandate and oversee the process of case reconciliation, ensuring accurate capturing and recording of all task details.
• Accurately cross-reference and validate all incurred costs, ensuring that all used resources are appropriately compensated.

Required Skills And Experience

• Excellent written and verbal communication skills with a proven ability to engage effectively with a range of stakeholders and client representatives.
• Practical experience in project and task coordination, logistical planning and understanding the dynamics affecting task execution.
• Strong client-facing skills, establishing credibility and maintaining strong relationships. Outstanding presenting skills and phone manner, and a track record of successful client engagements.
• Fluency in English and other relevant regional languages. Candidates with proficiency in an additional language will be strongly considered.
• Relevant academic or professional qualification in fields such as logistics, project management, international relations or another discipline that demonstrates a solid understanding of operational standards and process.
• Extensive experience in roles related to project or operational coordination, logistics, security and / or international assistance.
• Proven experience in logistical planning, customer service roles, assistance, and managing complications or emergencies.
• Proven experience in coordinating complex tasks, implementing response strategies, and resolving challenges in an operational context.
• Experience of working on government or INGO programmes and / or initiatives, including while operating within an international setting.
• Willing to travel dependent on business needs.
• Willingness to occasionally work outside of normal business hours, in support of operations and business development.

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

• Excellent written and verbal communication skills with a proven ability to engage effectively with a range of stakeholders and client representatives.
• Relevant academic or professional qualification in fields such as logistics, project management, international relations or related disciplines
• Willing to travel dependent on business needs
• Proven experience in logistical planning, customer service roles, assistance, and managing complications or emergencies
• Good Geographical knowledge
• Office-based role

Desired Criteria

• Proficiency in additional language(s)

Closing Date Friday 31st October, 2025

Contract Type fulltime

Salary Based on Experience