Humanitarian Assistance Coordinator

SeeMeHired; Esher; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global humanitarian organization is seeking a Humanitarian Assistance Coordinator to manage programme governance and engagement. This role involves overseeing logistical planning, managing stakeholder relationships, and ensuring effective communication. The ideal candidate will possess strong communication skills, relevant qualifications in logistics or project management, and experience in customer service roles. The position is office-based in the United Kingdom and may require travel for business needs.

Benefits

UK employee healthcare benefits

Professional development opportunities

Collaborative culture

Qualifications

• Proven ability to engage effectively with a range of stakeholders.
• Willingness to travel dependent on business needs.
• Experience in customer service roles and managing emergencies.

Responsibilities

• Serve as a primary contact for programme-specific queries.
• Oversee relationships with in-country operational assets.
• Manage logistical planning and task coordination.

Skills

Excellent written and verbal communication skills

Logistical planning

Geographical knowledge

Education

Relevant academic or professional qualification in logistics, project management, or international relations

Job description

Overview

The Humanitarian Assistance Coordinator will have responsibility for Programme Governance & Engagement.

Responsibilities

• Serve as one of the primary points of contact for all programme-specific queries, ensuring effective two-way communication between the client and Healix. Assume delivery-level responsibility for the programme.
• Oversee and manage relationships with in-country operational assets, including 'Team Leaders' and other third-party contractors, ensuring they uphold the Healix standards, and have a comprehensive understanding of deliverable requirements and operational guidelines.
• Develop and maintain open channels of communication to facilitate prompt resolution to concerns. Encourage a culture of transparency and feedback within the team for continuous improvement and programme success.
• Service Request & Logistical Arrangements: Act as the primary point of contact for receiving and processing client requests. Collaborate effectively with client 'Requestors' to categorise service requests based on complexity and expected duration of task. Work with management to develop and implement a categorisation system and ensure adherence.
• Manage all aspects of logistical planning and task coordination, ensuring a comprehensive scoping of each task and the seamless day-to-day running of the programme's activities. Correctly identify the suitable resources for each specific task.
• Operational Oversight: Ensure tasks are conducted in strict alignment with programme-specific SOPs, implementing a structured approach to each task and controlling and overseeing the conduct of in-country teams.
• Be prepared to implement a comprehensive response in the event of an emergency incident. Provide immediate advice, escalate to management, develop response plans, mobilise response resources and communicate with stakeholders effectively.
• Programme Administration: Mandate and oversee the process of case reconciliation, ensuring accurate capturing and recording of all task details. Accurately cross-reference and validate all incurred costs, ensuring that all used resources are appropriately compensated.

What you will need

Required criteria

• Excellent written and verbal communication skills with a proven ability to engage effectively with a range of stakeholders and client representatives.
• Relevant academic or professional qualification in fields such as logistics, project management, international relations or related disciplines.
• Willing to travel dependent on business needs.
• Proven experience in logistical planning, customer service roles, assistance, and managing complications or emergencies.
• Good geographical knowledge.
• Office-based role.

Desired criteria

• Proficiency in additional language(s).

About Healix and role context

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services. The Humanitarian Assistance Coordinator will be dedicated to a specific humanitarian programme, which aims to assist individuals who have fled war zones or political persecution, offering them support during their stay in third-party countries while they apply for resettlement. Our responsibilities include providing transportation, logistical support, and medical services to these groups during this transitional period.

We are committed to safeguarding people’s health and wellbeing worldwide and offer UK employee healthcare benefits, along with travel, medical and security assistance. Our teams work with governments, NGOs, international organisations and clients to adapt to varying needs, including operations in challenging environments. We encourage initiative, professional development and a collaborative, client-focused culture. We may close the advert sooner than shown due to high application volumes.