Human Resources Shared Services Manager

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading international business is seeking an experienced HR Services Manager to lead a small team in Birmingham. The role involves overseeing HR advisory tasks, ensuring policy compliance, and providing insights for improvement. This opportunity is ideal for a professional with a strong background in HR and a customer-focused approach.

Qualifications

• Experience in HR Services, HR Operations, or Employee Relations.
• Experience leading a small team.
• Professional and customer-centric approach.

Responsibilities

• Lead and develop a team of HR Services Advisors.
• Oversee efficient management of advisory tasks.
• Engage with Employee Relations on policy updates.

Skills

Leadership

Customer Focus

Attention to Detail

Data Analysis

Job description

Social network you want to login/join with:

Human Resources Shared Services Manager, Birmingham

Client:

Frazer Jones

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

11

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

This successful, international business is looking for an experienced HR Services Manager to lead and develop a small team in this newly created role.

Responsibilities will include:

1. Leading and developing a high-performing team of HR Services Advisors, ensuring ongoing development.
2. Overseeing distribution of work, ensuring all advisory tasks are efficiently managed and resolved within appropriate timeframes.
3. Working closely with the HR Business Partners and ER teams.
4. Ensuring HR policies and best practices are consistently applied across all cases.
5. Providing data-driven insights on trends and areas for improvement.
6. Engaging with ER on a regular basis to update on policy and legislative changes, identifying training needs.
7. Managing timely closure of employee relations cases such as grievances, absence, flexible working.
8. Upskilling managers throughout ER processes.
9. Taking a customer-focused approach, ensuring all interactions focus on delivering fair outcomes.

This is a superb opportunity to work for a successful business with a people-focused approach. The role will suit an experienced HR professional with strong ER/HR Shared Services/HR Operations combined with experience of leading a small team.

In this role, you will have the opportunity to play a key part in shaping the service as it evolves and develops.

Alongside relevant experience, you will have a professional and customer-centric approach, be solutions-focused, and possess sound attention to detail.

Ideally, you will also have experience within a regulated environment or similar.

Salary up to £65,000 plus excellent benefits.