Human Resources Manager

Firmdale Hotels; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Firmdale Hotels is seeking an HR Manager for its Covent Garden Hotel, responsible for overseeing all people-related activities. The ideal candidate will bring extensive HR experience, ideally in hospitality, and be passionate about employee engagement and operational excellence.

Benefits

30% discount at restaurants and bars

Complimentary meals

Dry cleaning service for work attire

Increased holiday allowance based on length of service

Referral bonus scheme

Ongoing training and professional development

Cycle to work scheme

Exclusive discounts and charitable opportunities

Qualifications

• Senior HR generalist background, preferably in hospitality.
• Strong working knowledge of employment law.
• Ability to solve operational and strategic issues.

Responsibilities

• Overseeing employee relations and health and wellbeing.
• Supporting managers with recruitment and onboarding.
• Implementing HR initiatives and compiling metrics.

Skills

Attention to detail

Employee relations

Coaching and mentoring

Communication

Engagement initiatives

Education

CIPD qualified (preferred)

Experience in HR at senior level

Job description

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Here at Firmdale Hotels, we have an amazing opportunity for an HR Manager to join our team at our beautiful Covent Garden Hotel.

As the HR Manager, you will be responsible for overseeing the full remit of people-related activities within our Covent Garden Hotel. This is an on-site role based in our 5* luxury hotel. You will build and maintain trusted relationships with key stakeholders, providing sound and expert advice to deliver an excellent people service that is compliant and aligned with the business’s expectations.

Duties and Responsibilities:

• Supporting Senior Managers with employee relations, health and wellbeing, and people policies, providing support and guidance on HR issues, concerns, and queries, and overseeing ER cases.
• Assisting Managers with recruitment needs, ensuring the best onboarding experience for new starters.
• Organising and promoting employee engagement initiatives throughout your business areas.
• Ensuring effective and legal compliance regarding all personnel data and records, providing timely and accurate information to payroll.
• Implementing HR initiatives, the Company EAP programme, Occupational Health, and liaising with our people provider companies.
• Compiling monthly HR metrics, including staff turnover and retention, and creating and implementing action plans for improvement.
• Promoting excellent communication among employees using social media and our Talent Toolbox dashboard.
• Developing relationships with schools, colleges, and recruitment opportunities.
• Providing coaching and mentoring in a confidential manner.
• Keeping up to date with best practices, personal development, and legislation.

What you need:

• Excellent attention to detail.
• An HR generalist background at senior level, preferably within the hospitality sector, with previous experience and a passion for engagement, communications, employee relations, learning, and development.
• A strong working knowledge of employment law and preferably CIPD qualified (although not essential).
• Ability to solve operational and strategic issues pragmatically and commercially, based on operational feedback.
• A coach/mentor style with a friendly and warm personality, committed to developing people within the business.
• Passionate and enthusiastic about the industry and our people.
• Ability to build great rapport and relationships with teams and our people.

What we offer:

• Access to Wagestreem financial wellbeing app for discounts, coaching, and early wage access.
• Generous 30% discount at our restaurants and bars.
• Complimentary meals.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Increased holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Referral bonus scheme for recommending top talent.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service rewards.
• Exclusive discounts at Design Hotels and charitable volunteering opportunities.
• Staff sales, spa discounts, and product perks.
• And much more!!

Why Choose Firmdale Hotels?

Firmdale Hotels stands as an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades, including:

• Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
• Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024.
• Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel.
• Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.
• Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018.
• Group Hotel of the Year recognition at the Cateys in 2018.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.