Human Resources Manager

Integrated Care System; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity for an HR Manager to join an established GP Practice in Greenwich, London. The role includes managing HR operations, employee relations, and implementing HR policies to foster a high performance culture within the team. Join a respected organization committed to quality patient care and professional development.

Qualifications

• Minimum of four years' experience in HR roles.
• Experience in NHS care is preferable.
• Fluent in English (oral and written).

Responsibilities

• Manage employee relations and conduct investigations.
• Develop HR policies and procedures.
• Implement learning and development policy.

Skills

Excellent communication skills

Excellent interpersonal skills

Understanding of confidentiality

Excellent organizational skills

Effective time management

Ability to work autonomously

Proactive thinker

Education

CIPD Level five or equivalent

Job description

An exciting opportunity hasarisen for a HR Manager to join this established and respected medical practice.

Burney Street Practice is anestablished GP Surgery with over 16,000 patients working across two sites.

Burney Street Practice is locatedin the heart of Greenwich, with easy access to Historic Greenwich and GreenwichPark.

Our other surgery, Wallace HealthCentre is a very short walk away over the Deptford Creek Lifting Bridge.

Main duties of the job

Main duties of the job

The HR Manager provides acomprehensive HR service which ensures that managers and employees are equippedwith best practice to foster a high performance culture.

The HR Manager can expect theirrole to be hands-on and will be required to assist with the management of theoverall HR operations and the delivery of strategic objectives.

About us

Overview of your organisation

Established for over 25 years,Burney Street Practice is a two site, established and respected trainingpractice offering patient services to a growing list size of c.16,000.

Operating at scale, this 3Partner teaching and training Practice is very well established and respectedand continues to explore and deliver comprehensive integrated healthcare to acore demographic of a young university student population and young families.

Burney Street Practice workscollaboratively with Greenwich Peninsula, Plumbridge and Woodlands GP practiceswhich form the Greenwich West PCN, their Primary Care Network.

The practice is also a member ofthe Greenwich Health GP Federation which is driven to provide flexiblehealthcare. The Burney Street Practice is one of 4 centrally located GP hubswhich allow residents additional GP access 7 days a week.

The Practice has a clear visionto deliver high quality care, with core values which were developed by thewhole health care team. The Partners are early adopters of NHS initiatives andare innovative in their approach to developing patient care.

Whilst beingclinically driven, the Practice performs well financially and presents as astrongly democratic and balanced team. There is a strong belief in investmentfor non-clinical learning, development and training for all of the Practiceteam.

Job responsibilities

This is not an exhaustive list. The HR Manager may undertakeadditional or alternative duties which are commensurate with the level of skilland responsibility of the role.

Manage employee relations including dispute resolutions,disciplinary, grievances, absence, capability issues, retirement andredundancy. Conducting informal meetings. Carrying out investigations whererequired. Chairing or supporting informal meetings as required.

Ensuring good communication and good relationships across thePractice. Liaise with external agencies on matters of misconduct wherenecessary.

Apply HR and business knowledge evidencing appropriate decisionmaking skills.

Advise managers on the terms and conditions of employment andknowledge share best practice with them.

Develop HR policy and procedures to drive performance andmitigate disputes.

Implement learning and development policy.

Provide first line advice on current and existing benefits foremployees and managers.

Provide advice on recruitment and selection strategies.

Recruitment - preparing job advertisements, job descriptions andperson specifications for all roles, short-listing and interviewing candidatesfor non-clinical roles, and supporting in short-listing and interviewingcandidates for clinical roles.

Carry out new starter inductions including all administrationwork surrounding new starters, including offer letters, contracts ofemployment, reference and DBS checks, introduction to key policies andprocedures, and training where appropriate.

Manage talent and succession planning.

Drive alignment between HR strategy and business goals.

Continuously monitor and review HR policies and processes and implementchanges where necessary.

Participate in the implementation of specific projects,procedures and guidelines to help align the workforce with the strategic goalsof the organisation.

Ensure personnel records are maintained for all staff, includingDBS checks, absenteeism and training records.

Appraisals and Performance - developing policies and training todrive strong staff performance, conducting appraisals for practice staff.Supporting the Management team and Partners in conducting appraisals.

Training- prepare a coherent training plan for the Practice in line with Practicestrategic direction and CQC requirements, providing ongoing training foradministrative staff on all aspects of their role.

Contracts,HR Policies and Procedures - keeping our contracts of employment, policies andprocedures up to date with regular reviews and ensuring that key terms arecommunicated to staff, and appropriate training provided where necessary.

StaffingLevels - ensuring business continuity through appropriate staffing levels,responding to urgent issues as they arise. Overview and maintenance of staffrota and holiday calendar, with support from Practice Administrators and teamleads.

Administration- digitising and maintaining up to date individual staff files, ensuringrecords kept of meetings, changes to hours, contract changes, etc. Creating andupdating a HR calendar for one off and recurring events. Organising staffsocial events, with support from

Confidentiality:

Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.

In the performance of the duties outlined in this jobdescription, the post holder may have access to confidential informationrelating to patients and their carers, Practice staff and other healthcareworkers. They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential.

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the Practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a way that recognises the importance of peoplesrights, interpreting them in a way that is consistent with Practice proceduresand policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues.

Behaving in a manner which is welcoming to and of theindividual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

Personal and ProfessionalDevelopment:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development.

Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work.

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions,either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhance theteams performance.

Work effectively with individuals in other agencies to meetpatients needs.

Effectively manage own time, workload and resources.

Communication:

Thepost-holder should recognise the importance of effective communication withinthe team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communicationand respond accordingly.

Contribution to theImplementation of Services:

Thepost-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies,standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

• CIPD Level five or equivalent level of HR experience
• Fluent to a high standard in oral and written English

Other requirements

Experience

• A minimum of four years' experience in a dedicated HR role, including HR Business Partner, HR Manager or
• HR Associate
• Experience of working within NHS care

Skills

• Excellent communication skills (written and oral)
• Excellent interpersonal skills with a sympathetic and caring approach to the public
• Understanding the need for confidentiality & data awareness issues
• Excellent organisational skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Ability to prioritise workload and multitask
• Proactive and strategical thinker who is able to identify areas for improvement and development within the HR role and to take initiative for implementing change
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Professional appearance and conduct
• Friendly and approachable manner
• Flexible and cooperative
• Enthusiastic and self-motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.