Human Resources Manager

APG eCommerce Solutions; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Working

Wellness Allowance

Volunteer Days

33 Days Holiday

Employee Assistance Program

Job summary

APG eCommerce Solutions in London is seeking a People & Culture Manager to lead HR strategy, policies and processes across all entities. You will partner with senior leaders to drive performance, engagement, training and succession planning in a fast-evolving global business.

The role covers payroll oversight, employee relations, and a focus on culture. CIPD level 5 or equivalent is required, with excellent communication skills and the ability to work under pressure with colleagues at all levels.

Qualifications

• CIPD Level 5 or equivalent is required.
• Excellent interpersonal and communication skills.
• Ability to work under pressure.
• Ability to work with personnel from all levels.

Responsibilities

• Support Global HR Director to drive and implement strategy to align with HR policies and practices.
• Develop, maintain and implement HR systems, processes, policies and infrastructure that align with strategic objectives.
• Developing and implementing best practices across the whole employee lifecycle including all employer obligations (legal and ethical) and a consistently positive employment experience.
• Manage the Sustainability strategy in line with the ISO 26000 guidelines, liaising with Suppliers and Customers to promote engagement in alignment with the SBTi approved near and long term goals (2030 & 2050).
• Manage employee relations cases, ensuring timely and effective resolution.
• Act as a trusted advisor to senior leaders, providing strategic HR input and guidance.
• Drive employee engagement initiatives and build strong relationships across the business.
• Work with managers to create a culture which supports APG's core values and strategy.
• Oversight of the payroll process, collaborate with Finance team in the process.
• Ensure that all data for payroll is processed accurately.
• CIPD level 5 or equivalent experience
• Excellent interpersonal and communication skills
• The ability to work under pressure
• The ability to work with personnel from all levels

Skills

Interpersonal skills

Communication skills

Pressure handling

People management

Education

CIPD Level 5 or equivalent

Job description

Company Description

APG eCommerce Solutions is a global provider of cross-border ecommerce logistics and delivery services, trusted by leading brands and retailers to expand their international reach. With established operations across APAC, the UK & Europe, and North America, APG delivers end-to-end solutions that support ecommerce growth worldwide. The company's strength lies in its network of postal operators and best-in-class local delivery partners, integrated into customer-centric solutions powered by agile, cutting-edge technology. APG's highly skilled and passionate team focuses on understanding business needs, opening new markets, and providing insight into customer behavior. The organization is driven to deliver outstanding value and experiences to customers and partners in a fast-evolving ecommerce landscape.

Objective of the Role

To provide support across the HR function and the wider APG team, to manage, implement and deliver best practice across all 7 APG entities. This role offers the opportunity to take on a range of responsibilities across the HR function and beyond, implementing new initiatives to ensure company culture remains at the center of all that we do. The People & Culture Manager will develop strong relationships with people managers across the business, to ensure appropriate steps are taken as and where required to manage performance, engagement, training and development and succession planning to ensure a sustainable future for our global teams.

Key Responsibilities

• Support Global HR Director to drive and implement strategy to align with HR policies and practices
• Develop, maintain and implement HR systems, processes, policies and infrastructure that align with strategic objectives – including carrying out annual review to ensure compliance with local laws and legislation
• Developing and implementing best practices across the whole employee lifecycle including all employer obligations (legal and ethical) and a consistently positive employment experience.
• Manage the Sustainability strategy in line with the ISO 26000 guidelines, liaising with Suppliers and Customers to promote engagement in alignment with the SBTi approved near and long term goals (2030 & 2050)
• Manage employee relations cases, ensuring timely and effective resolution.
• Act as a trusted advisor to senior leaders, providing strategic HR input and guidance.
• Drive employee engagement initiatives and build strong relationships across the business.
• Work with managers to create a culture which supports APG's core values and strategy
• Oversight of the payroll process, collaborate with Finance team in the process
• Ensure that all data for payroll is processed accurately
• CIPD level 5 or equivalent experience
• Excellent interpersonal and communication skills
• The ability to work under pressure
• The ability to work with personnel from all levels

Additional Requirements

• In addition to the responsibilities listed above the post holder may be required to perform other duties assigned by the Senior Management Team from time-to-time. Subject to adequate experience and/or training.
• To participate in the annual performance appraisal process and objective scheme.
• To work in accordance with all APG policies including Health and Safety, Employment, Staff, Quality and Environmental.
• To adhere to company wide information security policies, as outlined and agreed within the first month of employment.
• It's important during the employment with APG and anytime thereafter that any information relating to APG is treated with the strictest confidentiality.

Why APG?

Within APG, our people are at the heart of everything we do. Therefore, we work to create a positive, inclusive, social environment that allows our team to thrive and develop both personally and professionally to support our growing global business.

In addition to a positive company culture that puts our internal team first, you will also be eligible for;

• Flexible Working Policy - offering the option to work both from home and our vibrant, modern offices - with free Barista, social events and onsite bar available
• Monthly Wellness Allowance
• 2 Volunteer Days per year
• 33 Days holiday (inclusive of public holidays) & additional Birthday Holiday Allowance
• Access to EAP in addition to internal Mental Health First Aiders