Human Resources (HR) Generalist

Cytiva; Braunton; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive benefit programs

Job summary

Cytiva in Braunton is hiring an HR Generalist responsible for managing complex HR cases and enhancing employee experience. You will support leaders and associates through difficult HR situations and contribute to process improvement.

The ideal candidate has 5+ years of relevant HR experience, strong problem-solving skills, and proficiency in HRIS. Join us in a role that combines strategic support with daily HR functions to foster a positive environment.

Qualifications

• 5+ years in HR operations or relevant HR specialty area.
• Strong analytical and problem-solving skills.
• Ability to resolve complex HR issues independently.

Responsibilities

• Resolve complex HR cases across core HR domains.
• Act as a subject-matter expert for HR Service Delivery.
• Identify demand drivers and propose process improvements.

Skills

HR operations experience

Analytical skills

Problem-solving skills

HRIS proficiency

Continuous improvement mindset

Education

Bachelor's degree or equivalent experience

Tools

HRIS

Case management tools

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, medicines, and cell and gene therapies.

The Human Resources (HR) Generalist plays a meaningful role in shaping employee experience at our Ilfracombe site and is responsible for partnering with associates and leaders during moments that matter. As part of the HR Operations team, this role brings policies and processes to life through thoughtful local execution, trusted guidance, and practical problem‑solving.

You’ll support associates and managers through complex, non‑standard, or higher‑risk HR situations that require sound judgment and a people‑first approach. These interactions go beyond process—they’re opportunities to provide clarity, reassurance, and solutions that help people move forward with confidence.

In addition, the HR Generalist contributes to continuously improving how we work by strengthening processes, supporting policy harmonization, and sharing expertise across the HR operating model. As a subject‑matter expert, you’ll help ensure fair and consistent application of policy while delivering a positive, high‑quality employee experience across regions and operating companies.

The role operates within a single, integrated HR delivery model using standardized intake, case routing, workflows, SLAs, and governance—regardless of location or HR domain. This position reports to the People Partner - Resins, Filtration and Media (RFM) UK/I and is part of the UK and Ireland Human Resources Team. The role is an on‑site role based in Ilfracombe.

What You Will Do

• Resolve moderate to complex, non‑standard, or escalated HR cases across core HR domains (e.g., employee lifecycle transactions, time and attendance, benefits, and policy interpretation), applying judgment within approved policies, playbooks, and governance standards.
• Act as a subject‑matter expert for HR Service Delivery agents by providing guidance, coaching, and decision support for complex scenarios. Interpret HR policies and procedures and translate them into clear, reusable guidance (e.g., decision trees, job aids, and knowledge articles) for associates and HR Service Delivery agents.
• Identify recurring demand drivers, defects, and escalation patterns; perform basic root‑cause analysis and propose countermeasures. Partner with HR colleagues across the Enterprise to strengthen support by simplifying and standardizing processes and improving HR Service Delivery resolution capability.
• Operate within defined SLAs, quality standards, and case handling expectations while ensuring compliance with data privacy, confidentiality, and audit requirements.

Scope & Operating Model Alignment

Support the Ilfracombe site while operating within a broader matrixed HR operating model with clear routing, escalation, and ownership rules.

Who You Are

• 5+ years in HR operations, shared services, employee relations support, or a relevant HR specialty area.
• Strong analytical and problem‑solving skills with a continuous improvement mindset and demonstrated ability to independently resolve complex HR issues using sound judgment and documented policy guidance.
• Strong proficiency in HRIS and case management tools; able to navigate cross‑functional systems and data to resolve issues.
• Ability to flex between case resolution, HRSD enablement, and improvement work based on service demand.
• Bachelor’s degree preferred; equivalent experience considered.

Cytiva offers a broad array of competitive benefit programs.