Human Resources Coordinator

FirstPort (UK); Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job description

Role: HR Coordinator

Location: Birmingham

Salary: From£26,000 per annum plus benefits

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as an HR Coordinator you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As HR Coordinator, you will provide administrative support and guidance throughout the entire employee lifecycle to both the HR Services Team and the wider business. You will work as part of an expert team, responding to daily queries and playing a key role in delivering a first-class HR service to the organisation. Additionally, you will act as an escalation point for the front-line Administration Team on HR inquiries, offering advice with a strong focus on providing an excellent people experience.

Key Responsibilities:

• You will act as subject matter expert for employee enquiries relating to the employee lifecycle, escalating where appropriate and working with the HR Team Leads so that all queries & requests are responded to within a timely manner
• Working with and providing support to the wider HR team including Payroll, Recruitment, HRBP and HR Advisors
• Manually added and allocate new joiners on the monthly tracker
• Point of escalation for the HR Administrators regarding queries for pre-employment and recruitment checks (e.g. right to work checks, DBS clearances and reference checks)
• Subject matter expert for system queries
• Working closely with the Team Leads to identify any gaps in our processes, suggest new procedures and continually strive to improve our service
• Run monthly system report within SharePoint/ad hoc reports e.g. Manage Engine along with RTW reporting
• Manage the Visa process

Required Skills & Qualifications

• Experience of relationship and customer stakeholder management
• Have an eye for accuracy & attention to detail whilst maintaining pace in order to meet agreed service delivery deadlines
• Good understanding of HR policies and procedures
• Self-motivated, flexible and experience of using initiative in problem solving, whilst taking responsibility of own workload
• Ability to build meaningful rapport at all levels and work under pressure
• Confident, articulate communicator – both orally and in writing; able to build influential and engaging relationships with all colleagues, from site-based colleagues to directors to stakeholders
• Excellent IT skills, and keep up to date with new technology

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.