Human Resources Business Partner - Pestana Chelsea ndon

Pestana Group; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hotel chain in London is seeking a proactive Human Resources Business Partner to manage HR operations. This role involves ensuring compliance with UK employment law, overseeing recruitment processes, and fostering a motivated workforce through training and development. The ideal candidate will have experience in the hospitality sector and excellent communication skills.

Qualifications

• Proven experience as a HR Business Partner or senior HR generalist in hospitality.
• Knowledge of UK employment law and HR best practices.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Ensure HR operations are compliant and audit-ready.
• Handle recruitment process from advertising to onboarding.
• Drive performance management and succession planning.
• Promote staff welfare and ensure health & safety standards.

Skills

Experience in hospitality sector

Knowledge of UK employment law

Excellent communication skills

Strong organization skills

Job description

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Human Resources Business Partner - Pestana Chelsea ndon, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

63787ea972dc

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

HUMAN RESOURCES BUSINESS PARTNER - PESTANA CHELSEA BRIDGE HOTEL & SPA, LONDON

Pestana Chelsea Bridge Hotel and Spa is a busy 4-star hotel featuring 218 stylish bedrooms, 8 meeting rooms, a restaurant, bar, gym, and a spa. Located next to the iconic Battersea Power Station and opposite Battersea Park, we are proud to be part of thePestana Hotel Group, the largest Portuguese hotel chain with over 100 hotels worldwide.

We are looking for a proactive and hands-on Human Resources Business Partner to lead and manage all HR operations within our vibrant 4-star hotel, ensuring compliance with UK employment law, brand standards, and best practices. This role is critical to maintaining high staff morale, low turnover, and a strong, service-focused culture through effective training, communication, and leadership.

Your Responsibilities:

• Ensure HR operations and documentation are accurate, fully compliant with UK legislation, and audit-ready at all times.
• Handle all HR administration, including maintaining personnel files and safeguarding confidential information with absolute discretion.
• Oversee the recruitment process from start to finish, including advertising roles, interviewing, onboarding, and supporting departmental induction and probation.
• Lead all training and development efforts by compiling an annual training calendar, coordinating statutory and brand training, and promoting continuous staff growth.
• Drive performance management and succession planning, including appraisals, coaching, grievance procedures, and disciplinary actions - always securing prior approval where needed and staying within budget.
• Support and coach line managers in dealing with employee relations, conflict resolution, and policy application.
• Develop a motivated and engaged workforce through: Empowerment and coaching, Effective delegation, Clear communication, Recognition programmes.
• Promote staff welfare and ensure health & safety standards are met; keep notice boards and communications relevant and updated.
• Manage staff initiatives including Employee of the Month, birthday celebrations, Christmas parties and other team events.
• Facilitate a structured exit interview process, analysing trends to improve retention and inform recruitment strategy.

About You:

• Proven experience as a HR Business Partner or senior HR generalist in the hospitality sector.
• Knowledge of UK employment law, health & safety, and HR best practices.
• Excellent communication and interpersonal skills with the ability to build trust at all levels.
• Confident in advising management while also approachable and supportive of team members.
• High attention to detail, strong organisation, and the ability to manage multiple priorities.

Do you see yourself in our team? Then we invite you to share your CV and motivation letter with us!