Human Resources Assistant

Marco's Franchising, LLC; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic growth-focused QSR brand, Marco's Franchising, LLC, is seeking a Human Resources Assistant to provide essential administrative support to its HR team. The role involves handling inquiries, maintaining HR records, and supporting compliance with employment laws. Ideal candidates will have a background in HR, excellent communication skills, and a detail-oriented mindset. This remote position requires occasional travel and is suited for someone looking to grow within a vibrant organization.

Qualifications

• Experience in HR administrative roles is essential.
• Strong verbal and written communication skills are required.
• Ability to manage sensitive information with confidentiality.

Responsibilities

• Provide administrative support to the HR department.
• Handle employment-related inquiries from employees.
• Maintain and update HRIS system, ensuring data integrity.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Education

2-4 years experience in Human Resources

Tools

Microsoft Office Suite

HRIS systems

Job description

Marco’s Pizzais a dynamic, growth-focused brand in the QSR industry known for delivering craveable, high-quality menu offerings and guest experiences across our +1,200 locations. As we continue to expand, we are seeking aHuman Resources Assistant to join our team!

This is a remote role with occasional travel, and while we welcome candidates from across the Eastern time zone, preference will be given to those located in or near the Toledo, OH area.

The ideal candidate brings both heart and precision to their work. They’re dependable, organized, and thrive as a go-to resource for others. With a strong HR foundation, they’re detail-oriented, adaptable, and confident handling repetitive, data-driven tasks. Experience with Paycor or UKG is a plus, but what truly sets them apart is their professionalism, positive attitude, and people-first mindset.

This is a great opportunity for someone looking to grow within a dynamic, expanding organization and build a long-term career in Human Resources.

We’re looking for someone who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences

Sound like you?Check out the responsibilities and requirements below and then fill out an application!

Position Summary:

The Human Resources Assistant will be the first point of contact for Marco’s Human Resources team. This position provides administrative support to the Human Resources department on all personnel matters and assists employees with daily requests. This position is a highly detailed position that includes responsibilities of specialized administrative tasks including managing and overseeing records, generating reports and other day-to-day tasks within the department.

• Handle employment-related inquiries (standard policies, basic benefits questions, hiring processes, etc.) from employees and managers, referring complex and/or sensitive matters to the appropriate staff.
• Maintain, update and troubleshoot the HRIS system ensuring data integrity and functionality along with accurate, up to date and timely processing of necessary changes to HR files, employee records and documentation.
• Train managers and employees on HRIS processes, self-service features, and reporting tools. Provide employees with HRIS navigation assistance when needed.
• Maintain employee records and ensure confidential information is handled appropriately and is kept secure
• Assist with investigations and resolve conflicts, fostering a positive and inclusive workplace culture.
• Support the HR team in educating employees on and enforcing Company policies
• Provide support with audits and mandatory reports (I-9 audits, EEO-1 filings, payroll audits, etc.)
• Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Create, maintain and revise necessary forms and notifications for Marco's Corporate Office and Company Managed Stores.
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Perform other duties as assigned.

The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.

Education and/or Work Experience Requirements:

Required:

• 2-4 years of experience in Human Resources or related HR administrative experience

Preferred:

• Previous Paycor or UKG experience
• Basic knowledge of database structures

Physical Requirement(s):

• Sitting for extended periods of time
• Ability to adapt in a fast-paced environment
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn human resource information system (HRIS), and similar computer applications.
• Able to work independently with good problem solving and time management skills
• Meticulous and well-organized, detail-oriented and able to multitask
• Able to exercise good judgment by recognizing urgency and setting priorities
• Professional attitude, demeanor, and appearance, as well as being personal, approachable, and positive
• Previous experience with Paycor and UKG preferred

At Marco’s, we’re not just building great pizzas, we’re building great careers. Apply today to grow your future with a brand that values excellence in every role!