Human Resources Apprentice

Worcestershire County Council; Redditch; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

DBS check

On-the-job training

1 day college release

Job summary

Heart of Worcestershire College is offering a 1 year 6 month HR apprenticeship in Redditch. The role involves on‑the‑job learning, drafting job descriptions, handling offers and contracts, and assisting with onboarding and DBS checks.

You’ll support staff training enrolments, maintain HR records, and participate in HR events, with one day per week at college as part of the program. Strong GCSEs in maths and English are required.

Qualifications

• Customer care skills.
• Logical and analytical thinking.
• Non-judgemental approach.

Responsibilities

• Assist in drafting job descriptions for College roles.
• Prepare offer letters and employment contracts.
• Create internal communications using Mailchimp for wellbeing days.
• Support CPD Co-ordinator with staff training enrolments and records.
• Assist HR Co-ordinator with onboarding, references, right to work documents and DBS certificates.
• Provide admin support in staff recruitment processes and interview logistics.
• Set up and maintain filing systems, both manual and computer-based.
• Maintain HR information in the database and generate basic reports.
• Adopt a proactive, customer‑focused approach to tasks.
• Handle incoming communications (phone, email) appropriately.
• Assist in HR events, projects and initiatives.
• Complete apprenticeship training tasks and learn from experience.

Skills

Customer care

Logical

Non judgemental

Education

GCSE Maths & English (Grade 4)

Job description

We are looking for someone who’s ambitious, driven, and has attention to detail to join our Human Resources team.

This is your chance to grow your skills, explore new opportunities, and take on exciting challenges in a vibrant, forward-thinking environment.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

The salary range for this post is from £15,433 to £20,932 per annum. Salary will be determined based on your age and the stage of your apprenticeship programme. Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.

Hours 08:30 to 17:00, Monday to Thursday. 08:30 to 16:30, Friday. 1 hour for lunch.

37 hours a week

Tuesday 1 December 2026

Duration

1 year 6 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

• Assist in drafting job descriptions for various College roles
• Prepare offer letters and employment contracts
• Create internal communications using Mailchimp to promote well‑being awareness days
• Support CPD Co‑ordinator with staff training enrolments and records
• Support the HR Co‑ordinator with the onboarding process for new starters including requesting and tracking references, right to work documents, and DBS certificates
• Providing admin support in the recruitment of staff. This involves sending out interview invites, booking rooms, confirming attendance and ensuring they are distributed appropriately to the recruiting manager
• To set up and maintain filing systems both manual and computer based as required
• To assist in the maintenance and updating of the Human Resources database as required
• To have a ‘can‑do’, positive, customer focused approach to all tasks
• To deal with incoming communications (e.g. telephone, email) as appropriate
• To assist in the provision and administration of HR events, projects and initiatives as required
• To carry out other administrative duties as required
• To participate in training to successfully complete the apprenticeship programme
• To undertake a range of tasks suited to the current level of training and development
• To understand and complete all work‑related documentation accurately and in a timely manner
• To understand and comply with Heart of Worcestershire College policies and procedures

Where you’ll work

Peakman Street
Redditch
B98 8DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

1 day release to college every week at our Worcester Campus.

Requirements

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical
• Non judgemental

Other requirements

All successful candidates will need to complete and pay for a DBS check, plus required online verification checks.

About this employer

Heart of Worcestershire College is the county’s largest and most diverse FE provider, offering academic, vocational, and community courses across multiple campuses. In 2026 the college achieved a strong standard or expected standard across all areas from Ofsted. We are also delighted to be recognised as one of The Sunday Times Best Places to Work 2026. This accolade reflects the culture we have worked hard to build across the College.

Our values — diversity, integrity, partnership and trust — power everything we do and shape the experience we give our learners. We’re also on a mission to be 90% green by 2030 - and we’d love you to be part of that journey.

Upon successful completion of the apprenticeship, a full time position with the college may be available. They can also progress to the Level 5 HR people and Professional Apprenticeship.

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

[e-mail]

01527572684

The reference code for this apprenticeship isVAC2000062459.