Human Resources Advisor

Norfolk and Norwich University Hospital; Norwich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent regional healthcare provider is looking for an experienced HR Professional to provide advisory support on HR policies and UK employment law. The ideal candidate will manage employee relations cases and support line managers. This full-time position offers flexibility and requires attendance in Norwich, UK.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Flexible staff bank

On-site Nursery

Salary Sacrifice schemes

Qualifications

• Experience advising on HR practices and supporting complex HR issues.
• Ability to manage employee relations and attendance management.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Provide HR advice to line managers on various matters.
• Manage a caseload of employee relations cases.
• Review and provide feedback on HR documents.

Skills

UK Employment law knowledge

Problem-solving skills

Initiative

Job description

Imagine working in a team of dedicated and friendly HR Advisors where we all share the same values and passion for delivering an outstanding service through collaborative working with NNUH's managers.

We're seeking an exceptional and experienced HR Professional to join us and it's an exciting opportunity for the right person!

The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), provides an HR advisory service to line managers across a full spectrum of HR and employment matters across the hospital.

We are proud to provide an HR service that supports staff to deliver exemplary care for every patient. If this inspires you and you share our values, we really want you to join our team.

Main duties of the job

The role involves providing HR advice to line managers on a wide range of matters through the application of Trust policies, interpretation of UK employment law and best practices across all levels of staff. You can expect to be managing a caseload of employee relations cases, primarily focusing on attendance management and probationary support.

You will be highly professional, and a confident communicator with excellent interpersonal and problem-solving skills. Ideally you will have experience working in a contact centre environment as you will be expected to have the ability to autonomously deliver positive outcomes and prioritise competing demands with a complex and challenging workload.

You will play a key role in championing the NNUH People Promise and our PRIDE values.

Whilst this role can be worked on a hybrid basis, there is an expectation that the team attend work at the HR Operations office in the Norwich city centre, and applicants must be available to attend the main hospital site at short notice (sometimes within the same working day). Please only apply if you are able to attend in Norwich or across Norfolk at short notice.

Full time: 37.5 hours per week

Interview date: 7th October 2025

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

The following skills and experience will be required and are essential for the successful candidates:

• Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
• Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
• Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
• Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
• Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 3571 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you meet the 'new entrant' criteria or have continually held one or more Skilled Worker visas prior to 4 April 2024.

Person Specification

Qualifications

Experience

• Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.

Skills

• Evidence of use of initiative and problem solving.
• Demonstrable knowledge of UK Employment law and its application in the workplace.
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working