Human Resource Specialist

Heytea; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Heytea is seeking a detail-oriented HR Specialist to oversee UK HR operations for our retail stores.

You will manage full-cycle recruitment, onboarding, training, and compliance with UK law, including GDPR, ERA, and Equality Act, while partnering with store leaders to improve workforce effectiveness and engagement.

The role requires 1–3+ years in retail HR, strong English and Mandarin communication, and a highly organized approach.

Qualifications

• Diploma or degree in HR, business admin, or related field.
• 1–3+ years HR experience in retail; high-volume hiring preferred.
• Excellent bilingual English/Mandarin communication.
• Strong knowledge of UK employment law including ERA, Equality Act.
• Highly organized with discretion and problem-solving abilities.

Responsibilities

• Lead full-cycle recruitment: job postings, screening, interviews, references, offers.
• Support high-volume hiring via diverse sourcing and pipelines.
• Oversee onboarding and offboarding in line with UK law and GDPR.
• Coordinate training programmes and track compliance certifications.
• First point of contact for employee relations and policy queries.
• Maintain HRIS records and prepare HR reports.
• Ensure HR activities comply with UK legislation including ERA and Equality Act.

Skills

Recruitment

HRIS

Employee relations

UK employment law

GDPR compliance

Data reporting

Training coordination

Education

Bachelor's degree or Diploma in HR/BA

Tools

HRIS software

Job description

We are seeking a detail-oriented HR Specialist with a strong understanding of UK employment law to oversee full-cycle recruitment, employee life-cycle management, and HR compliance for our UK retail operations. This role involves regular store visits and close collaboration with operational leaders to support workforce effectiveness and employee engagement.

Key Responsibilities

• Lead full-cycle recruitment, including job postings, candidate screening, interviews, reference checks, and offer management.
• Support high-volume hiring initiatives through diverse sourcing strategies and talent pipelines.
• Oversee onboarding and offboarding processes in full compliance with UK employment law and GDPR requirements.
• Coordinate training programmes, track compliance certifications, and identify development needs within the workforce.
• Act as the first point of contact for employee relations matters, workplace concerns, and HR policy queries.
• Maintain accurate HRIS records, prepare HR reports, and support process optimisation initiatives.
• Ensure all HR activities align with UK employment legislation, including the Employment Rights Act, Equality Act, and other relevant statutory requirements.

Qualifications

• Diploma or degree in Human Resources, Business Administration, or a related field.
• 1–3+ years of HR experience within the retail sector; high-volume hiring experience preferred.
• Excellent bilingual communication skills in English and Mandarin.
• Strong working knowledge of UK employment law, including the Employment Rights Act, Equality Act, and related regulations.
• Exceptional organisational skills with strong problem-solving abilities and a high level of discretion.

Our Commitment

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse, inclusive, and equitable workplace.