Human Resource Services Supervisor

TN United Kingdom; Norwich; On-site; USD 76,000 - 96,000; Full time

Job summary

An established industry player is seeking a Human Resource Services Supervisor to lead their HR Shared Services Department in Norwich. This role involves overseeing benefits, payroll, and employment processes while ensuring quality support to service requests. The ideal candidate will have a strong background in HR management, payroll processing, and a thorough understanding of HRIS systems. Join a dynamic team where your leadership and expertise will directly impact employee satisfaction and operational efficiency. If you are passionate about HR and ready to take on a supervisory role, this position offers a rewarding career opportunity.

Qualifications

• 5-7 years of HR experience preferred.
• Minimum of 3 years supervisory experience required.

Responsibilities

• Oversee HR Shared Services Department and ensure efficient service delivery.
• Manage corporate payroll process ensuring legal compliance and accuracy.

Skills

Microsoft Excel

Microsoft Word

Payroll Systems

HRIS

Database Management Software

Project Management

Analytical Skills

Interpersonal Skills

Education

Bachelor's degree in HR or Business

SHRM Certification

CPP Designation

Tools

Workday

ADP

Job description

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Human Resource Services Supervisor, Norwich

Client: NBT Bancorp Inc.

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Reference: be78844ba752

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Annual Compensation - $76,245.00 - 95,379.00 + Year end bonus

Responsible for overseeing and managing the HR Shared Services Department to support Human Resources Benefits, Retirement, Payroll, Leave, and Employment processes. Ensures efficient and quality assistance to all service requests. Acts as one of the HR Systems administrators and provides HRIS technical support to HR Partners to optimize system and data use.

Education and Experience:

• Bachelor's degree in HR, Business, or related field or equivalent work experience
• 5-7 years of HR experience preferred
• Minimum 2 years payroll processing experience preferred
• Minimum of 3 years supervisory experience

Skills and Abilities:

• Thorough understanding of Microsoft Windows products, especially Excel and Word
• Experience with Payroll systems, HRIS, and Database Management Software; Workday and ADP experience is a plus
• Project management, analytical skills, payroll, benefits, and HRIS knowledge
• Strong interpersonal and customer service skills; ability to work well across teams
• High accuracy and attention to detail
• Understanding of Federal and State Wage & Labor Laws
• Knowledge of payroll withholding/taxation requirements and reporting

Unique Job Characteristics and Requirements:

• Ability to work flexible hours as needed
• SHRM Certification or other HR Certification preferred
• CPP Designation preferred

Tasks Performed:

• Lead the Shared Services operation, including process development, implementation, and maintenance. Oversee personnel, ensuring timely, accurate transactions meeting service goals. Collaborate with HR leadership for strategy.
• Manage the corporate payroll process, ensuring accurate and timely payments within legal and procedural standards.
• Direct HR Shared Services staff for daily inquiries on Employee Relations, Benefits, Retirement, and Employment. Escalate as needed.
• Provide coaching and development to staff for performance improvement and skill enhancement.
• Serve as the system administrator for Workday.
• Coordinate with other HR areas to ensure self-service functionality and process efficiency. Maintain process maps for HR division.
• Perform other duties as assigned.

Physical Requirements:

• Effective communication with internal and external customers
• Stationary work for 75% or more of the time
• Move objects up to 10 lbs