Human Resource Manager

NHS; Richmond; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent healthcare organization in Richmond is seeking an HR Manager to oversee all aspects of human resources. This standalone role will require you to lead HR matters, manage employee relations, and ensure compliance with UK employment law. Ideal candidates will have a minimum of 3 years' HR experience and a strong understanding of HR best practices. The role offers an opportunity to impact the workplace culture positively and support the diverse team effectively.

Qualifications

• Minimum 3 years' generalist HR experience, ideally in a standalone role.
• Proven experience managing employee relations cases.
• Solid working knowledge of UK employment law and HR best practices.

Responsibilities

• Lead on HR matters: employee relations, recruitment, and onboarding.
• Provide advice to managers and staff on HR policies.
• Manage and maintain HR records and systems.

Skills

Interpersonal skills

Communication skills

HR compliance knowledge

Employee relations management

Discretion and empathy

Tools

HR software (BreatheHR, ESR)

Job description

We are a forward-thinking, patient-focused GP Practice with approximately 45 staff, serving a diverse patient population in Richmond. Our team includes GPs, nurses, healthcare assistants, admin and reception staff, and support personnel. We pride ourselves on delivering high-quality, compassionate care, and maintaining a positive, collaborative workplace culture.

Main duties of the job

As our HR Manager, you will lead and manage all aspects of human resources across the Practice. This is a standalone, generalist role suited to someone who is confident working across all levels, from strategic advice to day-to-day HR admin.

Youll work closely with the Practice Manager, Partners, and Team Leads to ensure we remain compliant, fair, and supportive in all staff matters, while fostering a positive working environment..

About us

We are a busy General Practice supporting 17500 patients in the Richomd Area. We have a diverse team from admin to clinicans working across 2 sites. We are committed to training and education and work with the Barnes Primary Care Network.

Job responsibilities

Key Responsibilities

Lead on all HR matters: employee relations, recruitment, onboarding, absence management, and performance.

Provide advice and coaching to managers and staff on employment law, HR policies, and best practice.

Manage and maintain HR records and systems, including contracts, DBS checks, appraisals, and training logs.

Oversee and coordinate recruitment campaigns, including job adverts, interviews, and offers.

Handle sensitive matters such as disciplinaries, grievances,investigations, and exit processes.

Support with writing, reviewing, and updating as required.

Liaise with external HR support, legal advisors, and occupational health as needed.

Work closely with payroll/finance to ensure accurate and timely processing of pay-related data.

Promote staff wellbeing, engagement, and professional development.

Ensure compliance with employment legislation and CQC workforce requirements.

Person Specification

Qualifications

• Minimum 3 years' generalist HR experience, ideally in a standalone role.
• Proven experience managing employee relations cases (disciplinaries, grievances, performance).
• Solid working knowledge of UK employment law and HR best practices.
• Excellent interpersonal and communication skills.
• Able to work with discretion, empathy, and confidence.
• Comfortable working autonomously and being hands-on with day-to-day HR admin.
• HR experience within a healthcare or regulated setting (e.g., GP practice, NHS, care sector).
• Understanding of CQC HR compliance requirements.
• Familiarity with HR software (e.g., BreatheHR, ESR, SystmOne/EMIS for onboarding processes).
• Experience managing or supporting a similar-sized workforce

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.