HubSpot Systems Analyst (12-Month Fixed Term Contract)

Inspired-Thinking-Group-; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days + bank holidays

Wellbeing Day

Flexible bank holidays

Up to 5 extra days purchase/carry over

Smart Working up to 40% from home

Enhanced family leave

Wedding/honeymoon leave

Employee Assistance Programme

Pension scheme

Medical cash plan

Electric car salary sacrifice

Charitable giving via payroll

Professional qualification support

Monthly Employee of the Month bonuses

Referral bonuses up to £1,500

Wellbeing workshops

Discount platform benefits

Job summary

Inspired Thinking Group is seeking a HubSpot Systems Analyst to lead a 12‑month realignment of our HubSpot instance, aligning it with current business processes. You will review configuration and usage, work with stakeholders to define the target way of working, and deliver a phased plan to simplify and document the system.

You will act as the SME for HubSpot within the FS&BI team, collaborating with commercial, finance and operations to ensure data is trusted and usable across the group.

Qualifications

• Hands-on HubSpot administration experience (CRM with Sales/Service Hub).
• Experience reviewing and restructuring a CRM to fit changing business processes.
• Ability to translate business requirements into practical system changes.
• Strong understanding of HubSpot data structures, properties, pipelines, workflows, automations and dashboards.
• Experience of data cleansing projects.
• Proficiency with Excel.
• Experience managing change in a controlled way, including testing, sign-off, release communications and rollout.
• Experience working with senior and C-suite stakeholders.
• Eligible to work in the United Kingdom without current or future sponsorship.

Responsibilities

• Review current HubSpot configuration, usage and integrations and identify where it no longer fits business needs.
• Capture requirements and agree the target way of working in HubSpot.
• Build and agree a prioritised realignment plan and deliver it in phases with minimal disruption to users.
• Redesign and simplify objects, properties, pipelines, lifecycle stages and deal/ticket stages to match processes.
• Rationalise and rebuild workflows, automations and sequences, retiring redundant ones.
• Review user roles, teams and permissions for ITG policy alignment.
• Administer, configure and maintain HubSpot day to day.
• Manage integrations between HubSpot and finance/ERP systems.
• Collaborate with HubSpot, vendors and IT to resolve issues and maximise platform use.
• Manage change with testing, sign-off and release communications.
• Act as the SME for HubSpot within the FS&BI team.
• Audit data and define standards; clean and migrate data as needed.
• Rebuild dashboards/reports to reflect agreed structure; support cross-group reporting.
• Provide user training guides and workshops; gather feedback to adjust plan.
• Prepare a full handover and documentation for ongoing operation.

Skills

HubSpot admin

CRM restructuring

Stakeholder management

Excel proficiency

Plain English communication

Tools

HubSpot

Power BI

ERP integrations

Job description

The HubSpot Systems Analyst will lead the realignment of our HubSpot instance so that it works the way the business actually works. Over the 12-month contract, you will review how HubSpot is configured and used today, work with stakeholders to understand what they need from it, and reshape the system – properties, objects, pipelines, workflows, permissions and reporting – to meet those needs.

This is a hands-on role for someone who enjoys untangling a system that has grown organically and leaving it cleaner, simpler and better documented than they found it. You will act as the Subject Matter Expert (SME) in HubSpot for the FS&BI team and work closely with commercial, finance and operations stakeholders to make sure the data in HubSpot is trusted and usable across the group.

Key Responsibilities:

System Review and Realignment

• Review the current HubSpot configuration, usage and integrations, and identify where it no longer fits business needs.
• Work with stakeholders to capture requirements and agree the target way of working in HubSpot.
• Build and agree a prioritised realignment plan, and deliver it in manageable phases with minimal disruption to users.
• Redesign and simplify objects, properties, pipelines, lifecycle stages and deal and ticket stages to match agreed processes.
• Rationalise and rebuild workflows, automations and sequences, retiring those that are redundant or no longer needed.
• Review user roles, teams and permissions so that access is appropriate and aligned with ITG policy.

Administration and Configuration

• Administer, configure and maintain HubSpot day to day.
• Manage and maintain integrations between HubSpot and other business systems, including finance and ERP platforms.
• Collaborate with HubSpot, vendors and IT to resolve issues and make best use of platform functionality.
• Manage change in a controlled way, including testing, sign-off and release communications.
• Act as the SME for HubSpot within the FS&BI team.

Data Quality and Governance

• Audit existing HubSpot data (contacts, companies, deals and custom objects) to identify duplicates, gaps and inconsistencies.
• Define and document data standards, naming conventions and ownership, working with the FS&BI Master Data pillar.
• Clean, migrate and reformat data as required to support the realigned structure.
• Put in place ongoing checks so that data quality is maintained after the project ends.

Reporting and Analysis

• Rebuild HubSpot dashboards and reports so they reflect the agreed structure and definitions.
• Support consistent reporting between HubSpot and group finance and BI reporting.
• Manage new reporting requests, providing insight and support to design and test them.
• Support ad hoc reporting for commercial and leadership stakeholders.

User Support and Training

• Act as the point of contact for HubSpot questions and issues, coordinating escalations where needed.
• Develop user guides, training materials and short workshops so that users adopt the new ways of working.
• Gather feedback from users throughout the project and adjust the plan accordingly.

Documentation and Handover

• Document the final HubSpot configuration, processes, data flows and integrations.
• Maintain a clear change log throughout the contract.
• Prepare a full handover at the end of the contract so the system can be run by the permanent team without reliance on individual knowledge.

Compliance and Regulation

• Ensure HubSpot is configured and used in line with internal policies, data protection requirements and ITG’s group AI policy where AI features are used.

Essential:

• Proven hands-on experience administering and configuring HubSpot (CRM, with Sales and/or Service Hub).
• Experience of reviewing and restructuring a CRM to fit changing business processes.
• Experience of translating business requirements into practical system changes.
• Strong understanding of HubSpot data structures, properties, pipelines, workflows, automations, reporting and dashboards.
• Experience of data cleansing projects.
• Proficiency with Excel.
• Experience of managing change in a controlled way, including testing, sign-off, release communications and rollout.
• Experience working with senior and C-suite stakeholders.
• Ability to explain technical changes in plain English to non-technical users.
• Eligible to work in the United Kingdom without current or future sponsorship.

Desirable:

• HubSpot certifications.
• Experience of HubSpot integrations with finance or ERP systems (for example NetSuite or Sage Intacct).
• Experience with Power BI.
• Experience with system integrations and process automation.
• Experience of data migration projects.

What Good Looks Like:

By the end of the 12-month contract:

• HubSpot reflects the way the business works, and users can explain why things are set up as they are.
• Redundant properties, workflows and users have been removed, and the system is simpler to run.
• Data is clean, consistently defined and trusted for reporting.
• Dashboards and reports are aligned to agreed definitions and used by stakeholders.
• Everything is documented and has been handed over, so no knowledge sits with one person.

Work’s a treat!

Perks at ITG — here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

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