Hub Manager - London & Home Counties

Marie Curie; London; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

A healthcare charity is seeking a Hub Manager to oversee operations in London and the Home Counties. This role involves leading a team to ensure optimal service delivery and effective care prioritization for patients. The successful candidate will manage customer service environments and collaborate with clinical staff. A relevant qualification and strong IT skills are preferred. This is a full-time hybrid role offering competitive salary and benefits.

Benefits

Defined contribution pension scheme (up to 7.5% matching)

Loan schemes for equipment

Health care assistance

Marie Curie Blue Light Card

Life assurance for all employees

27 days annual leave plus public holidays

Qualifications

• Experience working in customer service environments.
• Ability to manage and develop teams for customer satisfaction.
• Proficient IT skills with knowledge of EMIS and SystmOne.

Responsibilities

• Lead the team serving London and Home Counties.
• Ensure the smooth running and operational management of the Hub.
• Collaborate with Clinical Nurse Managers to prioritize effective care.

Skills

Customer service management

Effective communication

IT skills

Change management

Self-organization

Customer feedback analysis

Education

Relevant professional qualification (e.g., NVQ Level 3)

Tools

EMIS

SystmOne

Job description

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Hub Manager - London & Home Counties, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f5fe0f94891f

Job Views:

4

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Job Description

We are seeking a Hub Manager to lead our team serving London and the Home Counties, including the East of England and South East England regions. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver services in people’s homes across the UK, providing hands-on care and vital emotional support.

Reporting to the Head of Operations, you will be responsible for the smooth day to day running and operational management of the Hub, with support from the Hub Coordinators. They will ensure that their team has the right level of support, training and access to information and systems to ensure that the hub delivers optimum service to local clinical leads and external professionals

As the Hub Manager, you will collaborate closely with Clinical Nurse Managers, Senior Nurses and RRS staff to ensure effective care is prioritised. This includes building and maintaining relationship with clinical support teams, volunteers, referrers and the families and carers of patients throughout their care journey and beyond.

Job Structure: Permanent; Full time 37.5 Hours/Week

Working Hours: 9:00 am to 5:00 pm, Monday through Friday

Salary: Marie Curie Clinical Pay Scale Band 5 (Aligned with AFC) £31,049 - £37,796 annually

Based:Hybrid: Remote work with occasional office days

What we are looking for:

• Experience working in customer service environments, with the ability to manage and develop teams to achieve customer satisfaction.
• Effective communication skills across multiple platforms, including telephone, in-person, presentations, and written correspondence.
• Proficient IT Skills. Experience with EMIS and SystmOne is considered advantageous.
• Knowledge of change management and the ability to guide teams through transitions.
• Strong self-organization and time management skills, including planning, scheduling, and independent prioritization of tasks.
• Ability to gather, analyse and interpret customer feedback, and manage incidents and customer complaints.
• A relevant professional qualification (such as NVQ Level 3 or equivalent) is preferred.

Marie Curie Benefits Package:

• Defined contribution schemes for Pension(the charity will match your contributionup to 7.5%)
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Help with eyecare cost (T &C’s apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit Hub Discount Scheme
• Life assurance – for all employees

What's in it for you:

• Annual leave allowance -27 days plus 8 public holidays (pro-rated)
• Competitive Policy for parental/sick Leave
• Continuous Professional development – (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes

Advert Closes: 6-August-2025

To view the job description, please click here

Application Process

To apply, please complete an online application and include your CV detailing how you meet the person specification and your interest in working at Marie Curie.

For more information or an informal chat please contact [emailprotected]

Additional Information

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [emailprotected]

This role will be subject to receiving an enhanced DBS criminal record check.

We reserve the right to close this vacancy early.Agencies need not apply.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.


We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.


We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [emailprotected]