Hub Manager London

THE BALANCE RehabClinic; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A prestigious mental health and wellness facility in London seeks a Hub Manager to oversee operations, deliver exceptional client experiences, and coordinate with therapists. Ideal candidates will have a background in healthcare or luxury services, strong organizational and interpersonal skills, and the ability to work autonomously in a high-demand environment.

Qualifications

• Demonstrated ability to manage high-end client relations.
• Fluent in English; additional languages are an asset.
• Self-motivated with the ability to work independently.

Responsibilities

• Oversee daily operations and ensure luxury standards.
• Coordinate client care and therapist relations.
• Engage with local wellness professionals for outreach.

Skills

Organizational Skills

Emotional Intelligence

Problem Solving

Interpersonal Skills

Education

Background in Psychology or Healthcare

Job description

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Luxury Mental Health & Wellness Facility

About Us

The Balance is a private, high-end treatment clinic with exclusive locations across Europe. We provide discreet, comprehensive mental health, addiction, and wellness services to a global clientele, including HNWIs, celebrities, executives, and royals. To support our growing presence, we are seeking an experienced and dynamic Hub Manager to oversee and coordinate operations in our London and Zurich hubs.

About the Role

The Hub Manager plays a pivotal role in delivering an exceptional client experience while ensuring smooth operational flow. You will be the central liaison between clients, therapists, service providers, and our headquarters. This position requires strong organizational skills, emotional intelligence, and the ability to adapt quickly in a fast-paced, client-focused environment.

Key Responsibilities

Client Experience & Care Coordination

• Greet and onboard clients with warmth, confidentiality, and professionalism
• Conduct regular (e.g., weekly) in-person check-ins to assess well-being and satisfaction
• Communicate service updates and additional costs transparently with clients and, when necessary, with family or representatives
• Serve as the primary point of contact for all client matters within the local hub
• Facilitate exit interviews and client testimonials to ensure continuous improvement

Therapist & Community Relations

• Coordinate local therapists, including room bookings, feedback collection, and support needs
• Organize regular meetings and foster community through informal gatherings
• Represent the hub at relevant local events and forums on mental health and wellness
• Support onboarding of new therapists and practitioners to align with The Balance’s standards

Operations & Administration

• Oversee daily operations, ensuring the hub environment reflects our luxury standards
• Collaborate with our headquarters for updates, case coordination, and quality assurance
• Provide occasional logistical or personal support to clients as needed

Outreach & Strategic Partnerships

• Identify and engage with local wellness professionals, clinics, and referral partners
• Represent The Balance at events and maintain visibility within relevant communities
• Develop and maintain a strong local network of collaborators and stakeholders
• Ability to communicate with Media and local authorities

Hospitality & Villa Oversight

• Ensure all service departments (chefs, drivers, housekeeping, maintenance, etc.) meet high operational and financial standards
• Monitor logistics, inventory, and client needs proactively
• Maintain a portfolio of quality-approved villas for short-notice accommodations
• Recruit, train, and oversee local hospitality and service teams
• Negotiate and manage F&B suppliers and external vendors
• Oversee the transformation and adaptation of spaces with agility and attention to detail

Requirements & Qualifications

• Background in psychology, psychotherapy, counseling, healthcare in general, and luxury services
• Demonstrated ability to manage high-end client relations with discretion and warmth
• Outstanding organizational, communication, and interpersonal skills
• Fluent in English; additional languages (German, French, Spanish, Arabic) are an asset
• Self-motivated with the ability to work independently and take initiative
• Strong problem-solving skills and the ability to handle sensitive situations gracefully

How to Apply

If you are passionate about making a meaningful impact in a luxury wellness setting and meet the above criteria, we’d love to hear from you. Please send your CV and a cover letter [e-mail]. Tell us a little about yourself and why you would be a valuable addition to The Balance team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

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