Hub Host

TN United Kingdom; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Hub Host to create a welcoming environment for visitors. This role is pivotal in managing site administration, referrals, and ensuring health and safety compliance. The ideal candidate will possess strong customer service skills and a proactive approach to daily operations. With a commitment to supporting individuals in their journey, this position offers a chance to make a meaningful impact while enjoying generous employee benefits, including annual leave, volunteering opportunities, and access to development programs.

Benefits

25 days annual leave plus bank holidays

Paid volunteering leave

Life assurance

Access to learning and development

Participation in employee networks

Health and wellbeing initiatives

Qualifications

• Experience in a customer-focused environment with excellent interpersonal skills.
• Strong organizational skills with a proactive approach to task prioritization.

Responsibilities

• Be the first point of contact for visitors and enquiries.
• Manage referrals, bookings, and ensure health and safety compliance.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Office systems competence

Adaptability

Job description

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About Shaw Trust

At Shaw Trust, we help give people with a criminal record the opportunity for a second chance by providing services to support them in custody and in the community. We equip individuals with skills, knowledge, and a sense of purpose for life after custody, significantly reducing reoffending. We support individuals at each stage of their journey, offering safe and supportive spaces to engage in positive activities and reintegrate into society.

Programme Details

We will deliver the HMPPS Creating Future Opportunities (CFO) programme in the East and Southeast of England.

Job Opportunity: Hub Host

We are recruiting for a Hub Host to be the first point of contact for visitors and enquiries, both in person and via telephone. Responsibilities include site administration, managing referrals and bookings, petty cash, feedback collection, security monitoring, and ensuring health and safety compliance. The role also involves maintaining a welcoming hub environment and preparing meeting rooms for bookings.

Enhanced vetting checks will be conducted.

The position is based at our Southampton hub.

Candidate Requirements

• Experience in a customer-focused environment with excellent interpersonal and communication skills.
• Ability to deliver high-quality service to internal and external clients with a professional telephone manner.
• Strong organizational skills with a proactive approach to task prioritization and daily operations.
• Competence in using office systems for managing referrals and compliance records.
• Initiative, adaptability, a drive for continuous improvement, and a passion aligned with our charitable aims.

Application Process

Download the job description for more details.

When Applying

In your supporting statement, briefly express your interest in the role. Please answer yes or no to the following questions:

• Have you ever worked in a prison?
• Have you ever been refused clearance to work in a prison?
• Do you currently have clearance to work in a prison?

Employee Benefits

As an employee of Shaw Trust, you will enjoy benefits such as:

• 25 days annual leave plus bank holidays, with increases after 3 years up to 28 days, and the option to purchase additional days.
• Two days paid volunteering leave annually.
• Life assurance at three times your annual salary.
• Access to learning and development, including apprenticeships and master's level qualifications, and management programs.
• Participation in employee networks like LGBTQ+ Support, Racial Equality, Disability Equality, Women’s Network, Men’s Network, Young Professionals, Menopause Peer Support, and Neurodiversity.
• Health and wellbeing initiatives, including support programs, employee assistance, and health cash plans.