Hub Customer Service Assistant/Receptionist -Telford Campus - Maternity Cover

The University Of Wolverhampton; West Midlands Combined Authority; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading university seeks an experienced Campus Hub Receptionist for a 9-month temporary position at the Telford Campus. This full-time role requires excellent customer care and call handling skills, along with a commitment to quality service. The post offers a supportive working environment with a focus on delivering a warm welcome to visitors and students.

Benefits

30 days annual leave (pro-rata)

Statutory bank holidays and concessionary days

Qualifications

• Experience in customer care and call/data handling required.
• Flexible and willing to learn new skills.
• Excellent written and oral communication skills necessary.

Responsibilities

• Serve as the first point of contact for visitors and students.
• Provide excellent service on the multi-line switchboard.
• Assist in liaison with caretaking and security staff.

Skills

Customer care

Call handling

Data handling

Basic IT skills

Education

GCSE or equivalent including English and Maths

Job description

The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Campus Hub Receptionist.

Based at Telford Campus, you will be part of a small but busy Hub team. As the first point of contact at the University Welcome Access Points, you will be customer focused towards providing a warm welcome to all visitors and students to the University. You will also be responsible for providing an excellent service on the University’s multi-line switchboard and Estates and Facilities Helpdesk.

Educated to GCSE standard or equivalent including English and Maths, you must have previous experience in both call and data handling and excellent written and oral customer care skills.

You should also have an aptitude and enthusiasm to help all our customers, have some basic IT skills and always have a commitment to quality. You also need to be flexible in meeting the requirements of the post and the needs of the department and the ability to learn new skills, including liaison with caretaking, security staff and Hub staff.

You will be based at Telford Campus, this position is for a temporary 9-month period to cover Maternity leave, starting July 2025.This is a full-time post for 37 hours per week 9am to 5pm (Monday to Friday).

The University can offer you: 30 days annual leave (pro-rata) plus statutory bank holidays and concessionary days.