Hub Coordinator - BCU Health Protection Service

Integrated Care System; Llanfairfechan; On-site; GBP 27,000 - 31,000; Full time

Job summary

An Integrated Care System in North Wales seeks a Hub Coordinator for the Health Protection Service. This role entails providing high-level administrative support, acting as the first point of contact for the service, and ensuring efficient communication and organization within the team. Candidates should possess an NVQ 3 in Business Administration, excellent organizational skills, and a good command of office software including Microsoft Office and Oracle. This position offers a salary of £27,898 to £30,615 per year, pro rata, reflecting the essential nature of health services management.

Qualifications

• Stage 3 / NVQ 3 Qualification in Business Administration or equivalent experience.
• In-depth knowledge of NHS policies and operational procedures.
• Experience providing comprehensive administrative support at a high level.

Responsibilities

• First point of contact for the Health Protection Service Hub by telephone and email.
• Managing sensitive information and documents with confidentiality.
• Organizing meetings and preparing reports using Microsoft Office.

Skills

Organisational skills

Customer care skills

Attention to detail

Education

NVQ 3 Qualification in Business Administration

Advanced ECDL Certificate

Tools

Microsoft Office

Oracle

SharePoint

PowerBI

Job description

Hub Coordinator - BCU Health Protection Service

Working as part of the Health Protection Service the post holder will provide high-level coordination and administration support across the North Wales Region. The post holder will work from their designated work base or as part of an agile, patient facing outreach team at any location within North Wales.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• First point of contact for the Health Protection Service Hub by telephone, e-mail, and correspondence. Providing advice on a wide range of matters related to the Health Protection Service, resolving them or referring them to the most appropriate person during periods when they are absent from the office.
• Work confidently, and communicate effectively with other members of the Health Protection team and the Betsi Cadwaladr University Health Board, and other third party organisations, such as PHW and Local Authority.
• Schedules and arranges meetings including the compilation of agenda and the taking and transcribing of formal minutes.
• Deal with confidential and sensitive documents/issues, maintaining the strictest confidentiality and discretion at all times. This may include information of a distressing nature.
• Responsible for the ordering of all office requirements, good and services via the Oracle system. Raising invoices and receipting. Ensuring best price and value for money. Organises cross-charging of invoices internally with other departments or externally when necessary.
• Deal with confidential and sensitive documents/issues, maintaining the strictest confidentiality and discretion at all times. This may include information of a distressing nature.
• Prepares papers and reports using the Microsoft Office package.
• Undertake such other duties as may be required from time to time, commensurate with the title of the post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

• Stage 3 / NVQ 3 Qualification in Business Administration or equivalent experience.
• Diploma in Office administration or experience to diploma level OR Typewriting/word processing qualification.
• In-depth and detailed knowledge and understanding of policies, plans, regulations, management and operational procedures of the Organisation.
• Advanced knowledge of word processing and spreadsheet packages.
• NVQ Stage 3 or equivalent in Administration.
• Advanced ECDL Certificate.

Experience

• Experience at a high level of providing a comprehensive administrative/PA service.
• Experience of setting up and using filing/IT systems.
• Familiar with office procedures and deadlines.
• Previous experience of working as Administrator
• Previous experience of working within the NHS.
• Experience of working with clinical systems: WPAS/PIMS / WCP / SharePoint / PowerBI Reports

Aptitude and Abilities

• Ability to work unsupervised and make decisions.
• Organisational skills.
• Numeracy and Literacy skills.
• Excellent customer care skills.
• Good command of English - both written and verbal.
• Excellent attention to detail
• Ability to speak Welsh
• Confident in all aspects of office practice
• Experience of producing graphs and statistics.
• Comprehensive knowledge of Windows, Word, Excel, PowerPoint, Outlook, Oracle
• Knowledge of Organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,898 to £30,615 a yearper annum, pro rata