Hub Coordinator

Yolk Recruitment Ltd; Marlborough; Hybrid; GBP 30,000; Full time

Job summary

A leading recruitment agency is looking for a Hub Coordinator to provide a high-quality service to residents, ensuring safety and well-being. This role involves regular resident engagement, property maintenance coordination, and collaboration with external agencies. The ideal candidate will have experience in supported housing and strong communication skills. Benefits include 25 days annual leave and opportunities for professional development.

Benefits

25 days annual leave plus bank holidays

Free on-site parking

Agile and modern working environment

Opportunities for professional development and ongoing training

Qualifications

• Previous experience in social or supported housing.
• Knowledge of Housing Benefits and tenancy rights.
• Full, clean driving licence and access to a vehicle.

Responsibilities

• Build trusted relationships with residents through regular visits.
• Conduct needs and risk assessments for new tenants.
• Respond promptly to emergency calls.

Skills

Communication

Organisational skills

IT literacy

Education

Minimum GCSEs (or equivalent)

Tools

Microsoft Office

Job description

Hub Coordinator

Contract Type: Permanent
Salary: £29,557 per annum + benefits
Hours: Full-time, 37 hours per week Mon - Fri
Location: Devon, Teignbridge (flexible & hybrid working)
DBS Check Required: Yes

Role Purpose:

As a Hub Coordinator, you will be the primary point of contact for residents, delivering a high-quality, person-centred service to support independent living in a safe, secure, and well-maintained environment. You will monitor the wellbeing of residents, coordinate property maintenance, respond to emergencies, and liaise with external agencies to achieve positive outcomes-making a real difference in the lives of older people and those with support needs.

Key Responsibilities:

• Build trusted relationships with residents through regular visits and welfare calls.
• Conduct needs and risk assessments for new tenants and manage property sign-ups.
• Respond promptly to emergency calls and provide assistance.
• Oversee maintenance and safety of communal areas, reporting issues as needed.
• Facilitate tenant inductions and support understanding of tenancy rights and responsibilities.
• Provide guidance on health, self-care, financial wellbeing, and signposting to external support.
• Lead on routine estate inspections, addressing tenancy breaches, antisocial behaviour, or environmental concerns.
• Support communal activities and encourage community engagement within schemes.
• Maintain accurate and confidential tenant records, including personal goal plans and safeguarding concerns.
• Deliver minor adaptations and demonstrate use of assistive equipment where necessary.
• Liaise with external agencies (e.g., Social Services, NHS, Local Authorities) to support tenants' individual needs.
• Support the management of alarm systems, pendant checks, and sub-account follow-up.
• Provide advice on policies such as transfers, mobility scooter applications, mutual exchanges, and benefit entitlements.
• Assist in continuous service review and improvement.

Person Specification:

Essential:

• Minimum GCSEs (or equivalent)
• Previous experience in social or supported housing.
• Knowledge of Housing Benefits and tenancy rights.
• Strong communication and organisational skills.
• IT literate with experience using Microsoft Office.
• Full, clean driving licence and access to a vehicle.

Desirable:

• Experience in health coaching or delivering person-centred support.
• Awareness of safeguarding, welfare reform, and tenancy enforcement.

Health & Safety Responsibilities:

• Ensure personal and tenant safety in line with health and safety legislation.
• Proactively report risks and take ownership of safe working practices.

Benefits:

• 25 days annual leave plus bank holidays
• Free on-site parking
• Agile and modern working environment
• Opportunities for professional development and ongoing training

For further information about this opportunity, please contact Hannah Welfoot on 07458163873