Hub Care Coordinator Administrator- ARC PCN

Integrated Care System; Beaconsfield; On-site; GBP 24,000 - 26,000; Full time

Job summary

A community healthcare provider in Beaconsfield is looking for a Hub Care Coordinator to join their team. This role involves coordinating care for patients, enhancing their experience, and ensuring effective communication among healthcare professionals. Candidates should have strong administrative and communication skills, as well as experience in primary care. This full-time position offers a starting salary of £24,500 to £25,500 and includes various benefits.

Benefits

33 days annual leave inclusive of bank holidays

Employee Assistance Programme 24/7 Support

Qualifications

• Experience in coordinating patient care.
• At least 1 year of experience in primary care or community settings.

Responsibilities

• Coordinate appointment bookings to ensure positive patient experience.
• Act as an advocate and resource for patients and care teams.
• Develop personalized care and support plans.

Skills

Strong administrative skills

Excellent communication skills

Sound IT skills

Multitasking

Organizational skills

Education

Health and Social Care Level 2 qualification

Tools

Microsoft Office

Excel

PowerPoint

Microsoft Teams

Job description

Hub Care Coordinator Administrator- ARC PCN

Salary: Starting salary range dependent on experience £24,500- £25,500 WTE

Working hours: 37.5 per week

33 days annual leave inclusive of bank holidays

Employee Assistance Programme 24/7 Support

Do you love working with the wider community? Passionate about the services and treatment customers/patients receive? Working in a customer/patient facing role and looking to take the next step in your career by developing your skills and experiences within GP Practices.

An exciting opportunity has arisen for a care coordinator to join an already established, growing, and committed team at Beaconsfield, providing additional care and services across our PCN patient populations, including support and enhanced care to vulnerable patients and those in residential and nursing home settings.

Main duties of the job

You will be joining a thriving existing PCN team of care coordinators, social prescribers, and health and wellbeing coaches, playing an integral role in delivering the best patient care. You will work within a dynamic, forward-thinking multidisciplinary team spanning wider PCNs, Community Services, and Local Authority, providing enhanced care to these groups.

We seek a compassionate, collaborative, and motivated coordinator to support care delivery to vulnerable patients and care homes, coordinating healthcare professionals and non-clinical staff involved in patient care.

The successful candidate will possess strong administrative skills, the ability to multitask, and excellent communication skills to liaise effectively with patients and external agencies. Sound IT skills, including Microsoft Office, Excel, PowerPoint, and Microsoft Teams, with the ability to analyze and report data, are essential.

As often the first point of contact for patients, you must communicate clearly, listen effectively, demonstrate empathy, and put patients at ease. Exceptional organizational skills and the ability to work under pressure are vital.

About us

About FedBucks

FedBucks is a not-for-profit GP federation comprising 47 GP practices serving over 500,000 patients across Buckinghamshire. Established in 2016, we employ around 300 staff across our head office and care services.

As a GP Federation and Social Enterprise, we are committed to representing our member practices and championing primary care through collaboration with local practices and partners to provide community healthcare services. We prioritize safe, compassionate care and continuous quality improvement to achieve positive patient outcomes.

Patients are at the core of our mission, and we are dedicated to enabling excellent patient care and supporting general practice.

Job responsibilities

Primary Duties and Areas of Responsibility

Coordinate appointment bookings across various areas to ensure a positive patient experience, working with multiple team members and utilizing population health data.

Act as a contact point, advocate, and resource for patients, care teams, families, and community resources, responding empathetically and signposting appropriately.

Support patients in using decision aids for shared decision-making.

Maintain patient confidentiality and respect rights regarding sensitive issues.

Develop personalized care and support plans that address all identified needs, based on what matters most to the individual.

Assist patients in managing their needs by answering queries, scheduling appointments, and providing clear information to support informed choices.

Help patients understand their health and wellbeing activation levels, including through the Patient Activation Measure.

Identify high-risk patients and maintain a workload register for the team.

Arrange visits or appointments for patients at their practice, following clinical needs assessment, and act within the PCN's clinical skill set.

Support access to personal health budgets where appropriate.

Coordinate and navigate care across health and social care services, working closely with social prescribing link workers, health and wellbeing coaches, and primary care professionals.

Refer patients to team members or other services as needed and support effective communication within the practice network.

Person Specification

Qualifications

• Experience in coordinating patient care
• At least 1 year of experience in primary care or community settings
• Health and Social Care Level 2 qualification

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to ensure suitability for the role.