Hub and Stop Smoking Advisor

The Methodist Church in Britain; East Midlands; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Training and development opportunities

Flexible benefits including childcare

Discounts on city buses and trains

Help with relocation to Leicester

Healthy work/life balance

Job summary

Leicester City Council is seeking a permanent part-time Stop Smoking Advisor within the Live Well Services hub in Leicester. You will triage referrals by phone, respond to public inquiries and signpost clients to local healthy lifestyle services, managing a caseload of follow-ups.

The role offers hybrid working, training on cessation practices, and flexible benefits. Experience in frontline customer service and excellent communication are essential to deliver evidence-based support.

Qualifications

• Experience in a busy frontline service setting.
• Experience providing telephone or face-to-face service in a busy environment.
• Excellent verbal and written communication skills.
• Able to stay organised and manage competing priorities.

Responsibilities

• Triage referrals by telephone and handle inquiries from the public and professionals.
• Respond to email enquiries from the public and professionals (e.g., GP practices, clinical teams).
• Signpost clients to Local Authority and community services.
• Book appointments with healthy lifestyle services and Live Well Service.
• Follow up and monitor allocated caseload, including missed appointments.
• Arrange follow-up sessions and onward referrals as needed.
• Deliver evidence-based behavioural support as a Stop Smoking Advisor.
• Provide nicotine-replacement guidance to clients who want to quit smoking.
• Give clear, concise advice to clients and members of the public.
• Complete electronic records accurately and promptly.

Skills

Frontline service

Telephone service

Communication skills

Organised under pressure

Tact & diplomacy

Job description

A permanent part-time post in the Live Well Services hub team at Leicester City Council, which supports residents with smoking cessation and other healthy lifestyle goals. The role centres on triaging referrals by phone, answering enquiries from the public and professionals, signposting clients and managing a caseload of follow-ups. The hours are 18 a week on a rota that includes evenings and weekends, with hybrid working, and the post carries training as a Stop Smoking Advisor. Fit depends on prior experience of a busy frontline customer service environment.

What the job involves

• Handle incoming referrals and triage clients by telephone
• Respond to email enquiries from the public, existing customers and professionals such as GP practices, cardiac teams and physiotherapy services
• Signpost clients to local authority and community teams
• Book appointments with healthy lifestyle services, some of which sit within Live Well Service
• Follow up and monitor an allocated caseload, including responding to missed appointments
• Arrange follow-up sessions, schedule appointments and make onward referrals where appropriate
• Deliver evidence-based behavioural support as a trained Stop Smoking Advisor
• Provide nicotine-replacement guidance to clients who want to quit smoking
• Give clear, concise advice to clients and members of the public
• Complete electronic records accurately and in a timely manner

Experience

• Experience of working in a pressurised frontline service
• Experience of providing a telephone and/or face-to-face service in a busy customer service environment

Skills & knowledge

• Excellent verbal and written communication skills
• Highly organised and able to work under pressure
• Tact and diplomacy when dealing with distressed customers

What’s offered

• Generous annual leave
• Membership of the Local Government Pension Scheme
• Option of flexible working
• Training and development opportunities
• Flexible benefits including childcare vouchers
• Discounts on city buses and trains
• Help with relocation to Leicester, where appropriate
• Healthy work/life balance