HUB Admin Assistant

Leicestershire County Council; Glenfield; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Glenfield is seeking a self-motivated Hub Admin Assistant for a hybrid role based at County Hall. Key responsibilities include enrolling learners, processing data, and providing customer service. Ideal candidates will have administrative experience, strong attention to detail, and familiarity with software such as Word and Excel. Commitment to equality and inclusivity is essential.

Benefits

Flexible working arrangements

Supportive training environment

Qualifications

• Good numeracy skills (Level 2 or above).
• Knowledge of Data Protection (GDPR) and Equality, Diversity, and Inclusion (EDI).
• Experience in admin and data input.

Responsibilities

• Process data accurately and timely with good attention to detail.
• Provide Information, Advice, and Guidance (IAG) for course enrolments.
• Register learners and claim certificates according to guidelines.

Skills

Attention to detail

Customer care experience

Good written and spoken English

Administrative skills

Flexibility

Tools

Word

Excel

Teams

Outlook

Job description

An opportunity has arisen for a self-motivated individual to join LALS as Hub Admin Assistant within the Central team based at County Hall. Our main areas of work include learner enrolments, data processing, and accreditation work with exam/awarding bodies. We seek someone with attention to detail and previous admin and data input experience. Experience in an Adult Learning setting and familiarity with Awarding bodies and Exam boards are advantageous, but training will be provided for the right candidate. The role is hybrid, involving work from home and at County Hall as needed. You will be supported by an established team during your training period.

About the Role

1. Answer calls on our enrolment line and enrol learners onto courses, providing excellent customer service.
2. Process data accurately and timely, with good attention to detail.
3. Register learners and claim certificates according to awarding body guidelines.
4. Understand and use IT systems effectively.
5. Handle enquiries via telephone or email from the public or staff.
6. Make routine calls to obtain information or resolve queries.
7. Provide Information, Advice, and Guidance (IAG) to ensure appropriate course enrolments or referrals.
8. Support the delivery of exams and materials in compliance with awarding body requirements.
9. Input data into the Management Information System (MIS) and extract/use information to support services.
10. Arrange meetings and take minutes.
11. Follow policies and procedures, resolving queries promptly.
12. Perform other duties within the scope of the role.
13. Be flexible to meet service needs, including travel within the County.

We support flexible working arrangements to help balance work and personal commitments. For discussions on flexible working options, please contact the designated person. This may include term-time, part-time, compressed hours, flexible start/finish times, or remote working.

Minimum Requirements

• Good written and spoken English and numeracy skills (Level 2 or above).
• Experience with software such as Word, Excel, Teams, Outlook.
• Attention to detail.
• Knowledge of Data Protection (GDPR), Equality, Diversity, and Inclusion (EDI).
• Customer care experience.
• Administrative skills including data input, record maintenance, email and phone responses.
• Flexible attitude, including evening work (until 7pm) once a week and occasional Saturdays.

Candidates should demonstrate commitment to equality, diversity, and inclusion. The employer is a Disability Confident employer, offering interviews to applicants with disabilities who meet minimum criteria.

Leicestershire Adult Learning Service (LALS) offers courses for qualifications and leisure, positively impacting people's lives. Join us in making a difference!