Hss Service Engineer

Secom Plc; Guildford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Secom Plc is seeking a HSS Security Service Engineer to service and maintain security systems from our Hainault office, with on-site visits across sites as required. The role covers IP CCTV, access control, and VMS platforms, with a focus on fault finding, adherence to design specs, and timely PMV/first-fix delivery in a professional, customer-focused team.

You will work as part of a responsive service team, participate in on-call duties, and ensure clear reporting and professional appearance at

Qualifications

• Experience in servicing security alarm systems, CCTV and Access.
• PMV delivery of inspections.
• Full UK Driving Licence.
• Knowledge of Galaxy Intruder, IP CCTV & Access Control systems.
• Understanding of service delivery and current standards.

Responsibilities

• Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms.
• Attend sites and undertake reactive fault-finding visits and maintenance of installed products.
• Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard.
• Solution finding and problem-solving mentality and methodology.
• Meet deadlines including predefined target times, first fix dates and PMV dates.
• Communicate clearly and concisely with the service team and management regarding customer issues or site problems.
• Carry out all paperwork and electronic reporting to the service team promptly.
• Present a professional appearance at all times.
• Active team member of on call service rota.
• Commercial awareness to ensure the job is delivered within the timescale allocated.

Skills

Time management

Teamwork

Customer focus

Verbal communication

Tools

Galaxy Intruder

IP CCTV

Access Control

Pacom equipment

Job description

We are currently seeking a HSS Security Service Engineer to work from our busy Hainault Office. Reporting directly to the regional Operations Manager, the role will entail the service and maintenance of Security Systems, access IP CCTV and VMS Platforms.

The Role

Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms

Attend sites and undertake reactive fault-finding visits and maintenance of installed products

Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard

Solution finding and problem-solving mentality and methodology

Meet deadlines including predefined target times, first fix dates and PMV dates

Communicate clearly and concisely with the service team and management regarding customer issues or site problems

Carry out all paperwork and electronic reporting to the service team promptly

Present a professional appearance at all times

Active team member of on call service rota

Commercial awareness to ensure the job is delivered within the timescale allocated

The Candidate

Good timekeeping

Customer orientated

Ability to work as part of a team

Effective verbal and written skills

Requirements

Experience in servicing of security alarm systems, CCTV and Access

PMV delivery of inspections

Hold current qualifications or have relevant experience in security alarm systems

Full UK Driving Licence

Knowledge of Galaxy Intruder, IP CCTV & Access Control systems

Pacom equipment knowledge would be advantageous

Understanding of service delivery and current standards