hristmas - Customer Assistant - Foods - Havant

Marks and Spencer; Havant; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer in Havant is hiring a Customer Assistant (Food) for the Christmas period. You’ll be on the frontline, stocking shelves, serving customers, and using Sparks App and in-store devices to help shoppers get what they want when they need it.

This role requires resilience, a willingness to work night shifts Thu/Fri/Sat 22:00–06:00, and the ability to adapt across store areas. Applicants must be 18+, ready to deliver five-star service under pressure, and to contribute to a busy festive

Qualifications

• Frontline customer service experience beneficial.
• Ability to work in a fast‑paced retail environment.
• Willingness to learn and use in-store digital devices.

Responsibilities

• Provide excellent customer service in the Food section.
• Assist with stocking shelves and maintaining store presentation.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to help customers find products.

Skills

Customer service

Team player

Digital tools

Tools

Sparks App

Job description

All the details

Thursday 22:00-06:00
Friday 22:00-06:00
Saturday 22:00-06:00

Customer Assistant (Food)
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

Christmas