HRA

BBC Nordic; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

BBC in London is seeking a service centre professional to handle employee queries, resolve requests, and maintain data quality across HR systems. You will engage with the Shared Service Centre and HR teams to ensure accurate information and timely responses while upholding confidentiality and data governance.

The role emphasizes collaborative problem solving, process adherence, and the ability to analyse data to improve service delivery.

Responsibilities

• To provide requests / query resolution service to employees, following processes, in line with defined Service Level Agreements (SLAs)
• To problem solve queries and issues with requests, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre or relevant Specialist Team
• To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
• Able to use People systems, entering data into relevant systems and ensuring data quality
• To produce analysis and recommendations through data from relevant systems in order to answer queries
• To accurately maintain data and personnel files, ensuring confidentiality
• To provide answers with self-assurance based on data and understanding of policy and process
• To work, where required, to provide assistance to projects
• To work as part of a team, and collaborate across the Shared Service Centre and HR organisation
• To contribute to a culture of service excellence and support continuous improvement.

Job description

Key Responsibilities and Accountabilities

• To provide requests / query resolution service to employees, following processes, in line with defined Service Level Agreements (SLAs)
• To problem solve queries and issues with requests, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre or relevant Specialist Team
• To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
• Able to use People systems, entering data into relevant systems and ensuring data quality
• To produce analysis and recommendations through data from relevant systems in order to answer queries
• To accurately maintain data and personnel files, ensuring confidentiality
• To provide answers with self-assurance based on data and understanding of policy and process
• To work, where required, to provide assistance to projects
• To work as part of a team, and collaborate across the Shared Service Centre and HR organisation
• To contribute to a culture of service excellence and support continuous improvement.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.

Find out more about the BBC

Life at the BBC

Here you will benefit from:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is as important as what we do.

Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract.

Learn more about life at the BBC and our values in our candidate pack.

Candidate pack

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: [e-mail]

Using AI in the recruitment process

At the BBC, we know that tools like AI can help you prepare, organise your thoughts and feel more confident when applying for a role. But what we're really interested in is you.

We want to hear about your experiences, your skills and what motivates you. The strongest applications are the ones that reflect your own thinking, achievements and perspective. So whilst you're welcome to use AI for support, we encourage you to make sure your application reflects your own voice and tells your story.

You will find more guidance about using AI in the recruitment process on our careers site below.

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.