HR User Adoption Lead

ABB LTD; Warrington; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology leader is seeking a User Adoption Lead in Warrington. This role focuses on enhancing user interaction with systems and processes. Responsibilities include gathering user feedback, analyzing adoption data, and implementing user support tools. Ideal candidates will have expertise in Workday, experience in user adoption practices, and a passion for creating outstanding user experiences. The position offers a hybrid work model to collaborate with teams across Europe and the US.

Qualifications

• 3-6 years of proven expertise in user adoption best practices.
• Ability to analyze data and derive insights for user-centric strategies.
• Experience in building communities to gather feedback.

Responsibilities

• Gather and analyze user feedback to enhance adoption levels.
• Create dashboards to identify usage levels and provide recommendations.
• Build networks across the industry to gather best practices.

Skills

User experience passion

User adoption best practices

Understanding of Workday

Data analysis and insight generation

Stakeholder engagement

Experience with AI tools

Knowledge of measurement techniques

Tools

WalkMe

Workday People Experience suite

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Your Role and Responsibilities

The User Adoption Lead is an insights-driven role that looks for innovation and improvement opportunities in user interaction and adoption of processes, data and technology. The role is accountable for gathering and reviewing user feedback, analyzing data points and dashboards, and collecting market insights and trends to formulate recommendations to the HR Experience Organization to enhance and drive user adoption. Additionally, the User Adoption Lead will be involved in design and implementation of the user support tools.

Work model: Hybrid (LI hybrid). Location is flexible, while the role holder is expected to work/collaborate with teams in European and US EST time zones.

• Assessing customer satisfaction NPS and overall people experience.
• Gathering and reviewing user feedback to identify and provide recommendations for areas of improvement for technology and processes to enhance satisfaction and adoption levels.
• Creating and utilizing dashboards to identify usage levels of tools/systems and providing recommendations to Application Owners and/or Vendor Managers to improve utilization.
• Reporting to stakeholders on the adoption levels and action plans to enhance it.
• Contributing to the continuous improvement of the relevant process.
• Building a network across the industry and scanning the market in a search of user interaction and adoption best practices, lessons learned and trends which could be applied to ABB.
• Maintaining and coordinating the build of the user support tools (WalkMe, Workday People Experience suite, etc.) and user interaction interfaces (Workday home page, Messaging, etc.) in line with the latest market trends and business requirements.

Qualifications for the Role

• Passion for creating a great user experience.
• Good understanding of Workday as a system and its user-facing functionalities.
• Proven expertise in user adoption best practices (approx. 3-6 years).
• Ability to analyze data and derive insights and use them for storytelling and building user-centric strategies and recommendations.
• Experience with AI tools, eye for innovation and curiosity around the market trends.
• Knowledge of and experience with WalkMe will be an asset.
• Strong stakeholder engagement.
• Experience in building communities and establishing channels to gather feedback and listen to the voice of the customer.
• Knowledge of measurement techniques and tools. Experience with NPS or equivalent methods of performance tracking.

About ABB

The ABB HR Experience Process, Data and Technology organization is dedicated to delivering a world-class HR experience. We develop and implement business-driven strategies, enhance HR systems, and work closely with the business to improve end-to-end HR processes, manage data, and oversee global systems. By taking a holistic approach, we ensure seamless integration of processes, data, and technology to benefit our people. If you have strong technical and analytical skills, a customer-first mindset, and a passion for user experience, we encourage you to apply. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.