HR & Training Advisor

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HR & Training Advisor (on-site across two locations)

Are you a proactive, organized, and detail-oriented HR expert and Training Advisor with experience in delivering a positive employee experience across various people processes and projects? If you thrive in a fast-moving, busy, challenging, and forward-thinking transport company, read on…

The HR and Training Advisor plays a vital role in the day-to-day functioning of the HR department, providing advice on training development, colleague engagement & well-being, recruitment, talent & succession, employee relations, reporting, and KPIs.

Act as a trusted advisor to the management team, offering strategic and consultative insights on the people agenda, processes, and HR best practices. You will assist hiring managers with recruitment, interview techniques, and job descriptions, and help review and develop company policies and procedures.

Tram Operations Limited (TOL) seeks a passionate, people-oriented HR and Training Advisor to support HR and learning & development initiatives for staff and stakeholders. Reporting to the HR People and Organisational Manager, you will ensure smooth HR operations.

The ideal candidate will have proven experience in HR and Training Advisor roles, demonstrating proactivity, organizational skills, and accuracy. You will ensure staff engagement and training to meet organizational goals.

You will support the HR People and Organisational Manager and management team in overseeing approximately 300 staff across Tram Operations Limited (TOL) and First London Cableway (FLC), managing various organizational priorities.

You will be the first point of contact for recruitment stages, advising line managers, and managing onboarding. You may also handle employee relations and performance management, ensuring HR queries are addressed promptly and reliably.

Typical Responsibilities - include but are not limited to:

• Providing professional HR advice and support, understanding all HR policies and procedures.
• Maintaining current employment lifecycle information, including contracts, development reviews, and job descriptions.
• Advising managers on recruitment and selection strategies to fill vacancies promptly.
• Collaborating with FirstGroup recruitment team on campaigns and coordinating onboarding processes.
• Managing pre-employment checks such as DBS, medicals, and references efficiently.
• Identifying, creating, and delivering training based on development needs.
• Supporting ER issues, including absence management, investigations, disciplinary actions, and tribunal cases.
• Overseeing compliance with Trade Union regulations.
• Utilizing HR systems to access, update, and compile data.
• Ensuring governance of HR processes to maintain data accuracy and inform KPIs.
• Monitoring compliance reports and training, following up on required actions.
• Collaborating with managers on talent management and succession planning.

Additionally, you will participate in key projects such as:

• Conducting surveys and developing action plans
• Implementing and managing the new HRIS – Workday
• Updating policies and procedures

Person Specification for the HR & Training Advisor:

Strong interpersonal skills are essential, as you will work with various levels across the organization. A solid knowledge of HR legislation and systems is required. Soft skills like self-confidence and persuasiveness are also important in this people-focused role.

The following qualities and skills are vital:

• CIPD qualification
• Excellent organizational and administrative skills
• Proven experience as an HR & Training Advisor
• Robust knowledge of employment legislation
• Ability to advise and collaborate with senior staff
• Hands-on experience with IT and HR systems
• Strong communication and relationship-building skills
• Ability to design clear and fair policies
• Driven, determined, with a positive attitude
• Excellent time management skills to meet deadlines
• Minimum 3 years HR experience
• Experience in training, learning & development, change management
• Strong knowledge of employment legislation
• Consultative and communication skills
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
• Delivery and facilitation skills

Our Organisations

Tram Operations Limited

Tram Operations is a FirstGroup subsidiary operating a contract for Transport for London, with over 20 million passenger journeys annually. It runs over 4,800 services weekly across London, providing inter-urban, cross-borough services in Southwest London, connecting key stations and destinations, including tourist and sporting venues.

First London Cableway

First London Cableway, a subsidiary of FirstGroup, took over operations of the IFS Cloud Cable Car in June 2024. It is a popular visitor attraction in East London, carrying over 1.5 million guests annually across the Thames, connecting The O2 Arena with Royal Victoria Docks. The team ensures a safe, enjoyable experience, supporting ticket sales, providing information, and delivering seasonal events and premium experiences.