HR Systems Officer

The National Crime Agency; Belfast City District; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Civil Service pension

Annual leave 26–31 days

Staff networks

Job summary

The National Crime Agency is seeking an enthusiastic HR Systems Officer to join the HR Systems team. You will provide operational and administrative support across HR activities, manage shared HR mailboxes, and assist with access requests, ensuring reliable, secure access to our systems.

You'll work across multiple locations across the UK, with hybrid working options and a focus on data governance, GDPR compliance, and delivering high-quality customer service to colleagues.

Qualifications

• Experience of delivering a high-quality customer service using strong communication skills.
• Ability to work collaboratively with colleagues and stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• Demonstrable analytical and problem-solving skills.
• Good understanding of handling sensitive information with GDPR compliance.

Responsibilities

• Provide essential operational and administrative support across HR activities.
• Act as a key point of contact for HR systems enquiries and manage shared HR mailboxes.
• Assist with access requests and minor system configuration changes.
• Ensure HR systems are accessible, reliable and responsive to business needs.
• Support users and troubleshoot routine technical issues.

Skills

Customer service

Stakeholder management

Time management

Problem solving

Data handling

Job description

South East weighting allowance (Per Annum)

£3504

G5

Contract type Permanent

Command Human Resources (HR)

Business Area Across Business Areas

Type of role Human Resources

Working pattern Full time, Part time, Flexible Working, Job share

Number of roles available 1

HR Systems Officer

Location(s)

Belfast, Birmingham, Bristol, Felixstowe, Folkestone, Gartcosh, Gillingham, Hambleton, Leicester, London, Normanton (Calder), Portsmouth, Remote Working (Anywhere in the UK), Slough, Solent, Stevenage, Tolworth, Warrington

About the Role

Information about the Command

NCA Human Resources aims to create a proud workforce that feels empowered and enabled to lead today, at the same time as building capability for tomorrow. To be effective in our work we are investing in our people and recognising operational success is achieved through the hard work, expertise and commitment of our people.
To adapt to the serious and organised crime threat, NCA HR is undertaking an ambitious programme to transform the function and changing how we work. Our vision is to deliver a new HR operating model and transform the way we recruit and develop people. This includes a new model for learning, a stronger approach to workforce planning and compelling people deal.

Information about the Business Area

This campaign is searching for candidates to fill roles in multiple business areas within the HR Command.

Role Summary We have an exciting opportunity for an enthusiastic, motivated and customer-focused HR Systems Officer to join the HR Systems team. This role sits at the heart of the Agency's people function and will support the ongoing transformation, development and maintenance of our HR systems, helping to shape a modern, integrated and efficient digital HR landscape. The successful candidate will play an important role in ensuring HR systems remain accessible, reliable and responsive to business needs, while delivering high-quality support to colleagues across the Agency.

Role Description As an HR Systems Officer, you will provide essential operational and administrative support across a range of HR activities. You will act as a key point of contact for HR systems-related enquiries, managing shared HR mailboxes, responding to customer requests and escalating issues where appropriate. You will support users by troubleshooting routine technical issues, carrying out minor system configuration changes, administering access requests and ensuring users can effectively access and utilise HR systems.

Duties and Responsibilities

• HR System Administration - Provide administrative support across a range of HR system functions, including mailbox management, system access and asset management activities, ensuring services are delivered efficiently and accurately.
• HR System Development and Support - Provide first-line support for HR systems by investigating and resolving routine technical issues, processing user access requests and undertaking minor system configuration changes to ensure effective and uninterrupted service delivery.
• Data Processing and Quality Improvement - Accurately process sensitive information ensuring information is maintained in line with established procedures and service standards while ensuring data accuracy, reporting capability and overall system effectiveness
• Information Governance and Compliance - Ensure all activities are conducted in accordance with data protection legislation, GDPR requirements and internal information governance policies, maintaining appropriate handling of sensitive and confidential information.
• Technical Investigation and Learning - Utilise knowledge hubs, guidance materials and available resources to investigate technical issues, develop expertise and support the effective resolution of system-related problems.
• Stakeholder Support - Build and maintain effective working relationships with colleagues and stakeholders across the Agency, providing a professional and customer-focused service that supports business objectives and user needs.

Person Specification

• Customer Service - Experience of delivering a high-quality customer service using strong communication skills, with the ability to understand customer needs, manage expectations and provide timely, accurate and effective support.
• Working Together - Proven ability to work collaboratively with colleagues and stakeholders, contributing to shared objectives and supporting wider organisational priorities and outcomes.
• Time Management - Excellent organisational skills with the ability to manage competing priorities, identify risks, prioritise workloads effectively and consistently deliver work to agreed standards and deadlines.
• Problem Solving - Demonstrable analytical and problem-solving skills, with the ability to identify issues, evaluate options and implement practical, data-driven solutions.
• Data Management - Good understanding of handling sensitive, confidential and personal information, ensuring appropriate security, accuracy and compliance at all times, maintaining high standards of data integrity and ensuring compliance with GDPR and organisational policies.

Desirable criteria are only used for assessment in the event of a tie break.

• Experience of supporting HR systems and administering HR data.

A pay flexibility case seeking to modernise NCA pay frameworks was approved by the Government in July 2026. The NCA recognises and engages in collective bargaining with three trade unions: The National Crime Officers Association (NCOA), Public and Commercial Services Union (PCS) and FDA. Therefore, our terms and conditions are currently undergoing a formal review, in consultation with these recognised trade unions. The outcome is expected to be known by early 2027.

Allowances are reviewed annually and may be increased, decreased or removed.

All salary offers will be made in line with Remuneration Policy.

• Roles based in London will receive an additional London Weighting (Per Annum) of £4379
• Roles based in the South-East will receive an additional South-East Allowance (Per Annum) of £3504

All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10843. Further information on the benefits of the scheme is available on the Civil Service Pension Website.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How we will assess you

Your application will be assessed against the following:

Experience Criteria - will be assessed by 250word examples on:

• Experience of using and supporting digital systems
• Experience of delivering high-quality administrative support
• Experience of working with multiple stakeholders

A panel will assess how well your application demonstrates the requirements outlined above.

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

• Experience of using and supporting digital systems.

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

• Experience of using and supporting digital systems

Assessment Outcome

Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

• Lead criteria (behaviours/technical/experience)
• If still tied, desirable criteria will be assessed (if advertised)
• If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.

You will be subject to vetting and pre-employment checks before appointment.

Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

Eligibility, Pre-Employment Check and Vetting

If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.

Nationality Requirements

• UK nationals or dual nationals, where one component is British
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You will be required to participate in digital right to work and address checks as part of the recruitment process.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

For further information on National Security Vetting checks please visit the following page Demystifying Vetting

Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Things you need to know

Multi Location

Where multiple locations are advertised, appointments will be made in merit order for each location.

Please indicate up to three location preferencesclearly. Only your first three preferences will be considered.You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.

If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list

Only the advertised locations are available; any additional notes added to the application will not be taken into account.

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Reasonable Adjustments

We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.

We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.

If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at [e-mail] before the advert closing date.

Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.

In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

If you believe your application has not been treated fair, email: [e-mail] (quoting the vacancy reference). If unresolved, you may escalation your complaint to the Civil Service Commission .

Working for the NCA