HR Support Specialist - Japanese - Penang

Teleperformance; Dunoon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global support services company is seeking a detail-oriented People Support Specialist to provide high-quality support to employees. This role involves guiding employees through policies, benefits, and payroll. Ideal candidates have at least 3 years in employee support, excellent communication skills in English and Japanese, and proficiency in Workday HCM. Join a dedicated team in a dynamic environment.

Qualifications

• At least 3 years of experience in employee support.
• Strong grasp of HR policies, benefits, payroll, and HRIS.
• Excellent written and verbal communication skills in English and Japanese (or other required languages).

Responsibilities

• Provide support via phone, email, or chat.
• Address inquiries related to pay, leave, and benefits.
• Utilize expertise in Workday HCM and ServiceNow to manage support cases.

Skills

Employee support experience

HR policies knowledge

Communication skills in English

Proficiency in Workday HCM

Tools

Workday HCM

ServiceNow

Job description

Overview

• We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.

Qualifications

Job Requirements:

• At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
• Proficiency in Workday HCM or other HRIS platforms is required.
• Excellent written and verbal communication skills in English and Japanese (or other required languages) at a C1 or higher level.
• Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German, etc.).

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
• Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality. Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively. Utilize critical thinking to analyze and resolve moderately complex and sensitive issues. Ensure compliance with company policies and procedures while assisting employees.