HR Support Analyst - Expertise in Oracle HCM Systems (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise technologique de premier plan aux États-Unis recherche un HR Support Analyst pour aider à la gestion du système Oracle HCM. Le poste implique un soutien technique, la formation des utilisateurs et l'amélioration continue des processus, au sein d'une culture d'inclusion et d'authenticité, avec d'intéressantes perspectives de carrière.

Benefits

34 jours de vacances, y compris les jours fériés

Régime de pension de l'entreprise

Politiques favorables aux familles

Soutien à la santé au travail

Réductions sur le cinéma et les achats via le programme de récompense

Qualifications

• Expérience avec les systèmes HR, surtout Oracle Cloud.
• Capacité à écrire des scripts de test et gérer les tests.
• Aptitude à fournir un support de première ligne pour les problèmes système.

Responsibilities

• Servir de point de contact pour les requêtes système HR.
• Enquête et résolution des problèmes techniques relatifs au système HR.
• Créer et mettre à jour des documents de formation et des guides utilisateur.

Skills

Communication

Analytical skills

Proficient in Excel

Tools

Oracle HCM

MS Office

Job description

Job Description: HR Support Analyst

Our Business Support teams deliver vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every team member contributes to the lasting impact we make. Help keep the nation's critical digital infrastructures connected and protected.

Reporting to the HR Systems Manager, you will support the HCM Oracle system through analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. You will also coach end users to develop expertise, drive process excellence, and serve as first-line support for all HR System queries.

What you’ll do:

First Line Support

• Serve as the initial contact point for HR system queries via the HR helpdesk ticketing system.
• Respond proactively to queries, provide accurate information, resolve issues promptly, or escalate as needed.
• Ensure excellent customer experience and address user concerns.

Troubleshooting and Issue Resolution:

• Investigate and troubleshoot technical issues relating to the HR System, collaborating to identify root causes and implement solutions.
• Support testing and functionality; assist in making changes, ensuring correct implementation, and that workflows continue to function effectively.
• Support end-to-end testing of new functionalities and system updates, working with stakeholders to validate system performance.
• Assist in preparing and implementing bulk data uploads.

Training, Education, and Documentation:

• Create and update training materials and process maps to aid user understanding.
• Conduct training sessions on new functionalities and refresher courses.
• Maintain documentation and user guides, notifying users of updates.
• Support change management activities related to system updates.
• Act as a champion for Oracle guided learning guides, focusing on employee, manager, and reporting guides.
• Support and share knowledge to empower HR colleagues in resolving system issues independently.

Change Management and Project Support:

• Participate in change initiatives to facilitate adoption of new processes.
• Contribute to continuous improvement projects, providing insights for system enhancements.
• Assist with minor system changes as a super-user.
• Provide feedback on system performance and user experience.
• Collaborate on data retention policies and ad-hoc report creation.

Key Requirements:

• Experience with HR Systems, especially Oracle Cloud Applications (Oracle HCM, Fusion HCM).
• Experience in writing test scripts, managing testing, and reporting outcomes.
• Proficient in creating reports in Oracle HCM.
• Experience in providing first-line support for system issues.
• Intermediate/advanced proficiency in MS Office, especially Excel.
• Excellent communication skills, both verbal and written.
• Strong analytical skills for diagnosing and resolving system issues.

What we offer:

A career at Telent offers opportunities across sectors, roles, and technologies, fostering skill development and impact. We are committed to an inclusive culture that values diversity and encourages authenticity.

• 34 days holiday including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

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About Us

About Telent

Telent is a leading technology company specializing in design, build, support, and maintenance of mission-critical communications and digital infrastructure across the UK. Our work helps connect communities using innovative technology. Join us to make a real impact and be part of a dedicated team of over 3,000 professionals.

Brilliance brought together.

We are guided by our values: Inclusiveness, Responsibility, Collaboration, and Customer-focus.