HR Shared Services Team Leader

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Location: This is a hybrid role, offering a combination of remote and office work across the UK.

We are seeking a passionate and collaborative Team Leader to join our HR Shared Services team.

This is a pivotal time to join us in creating a global service for the organization. You will have a significant impact on shaping the future of the RS employee experience.

What you will be doing:

• Manage and develop a team of experienced HR and Technical Specialists, serving as their escalation/referral point for complex cases.
• Drive team performance to improve service delivery, ensuring appropriate performance measures and SLAs are in place.
• Use data and insights to identify solutions to short-term and recurring people challenges, fostering a culture of continuous improvement and service excellence.
• Optimize HR systems to streamline processes and enhance customer experience; lead change management activities for improvements.
• Deputise for the Shared Services Lead as required.

Skills and experience we are looking for:

• Experience coaching, developing, and motivating teams in hybrid or remote environments.
• Expertise in employment law, managing complex ER cases and tribunal matters.
• Proven experience delivering change projects and process improvements, managing people implications.
• Experience setting up or expanding international People Shared Services teams.
• Proficiency with SuccessFactors, PeopleDoc, or similar systems.
• Experience designing and implementing People processes, policies, and procedures, ideally internationally.

About RS

At RS, we've been solving engineering problems for over 80 years—big and small, simple and complex. We turn 'what ifs' into 'why nots' and the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We deliver service and product solutions globally, sending a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and 3 million unstocked products to more than 1.2 million customers.

We value curiosity, innovation, and a human approach with empathy. We partner with our customers, suppliers, colleagues, and communities to solve problems.

We invest in your development and wellbeing. Building a diverse, inclusive, ethical, and responsible culture aligned with our ESG commitments is central to us.

Join over 2000 colleagues in the UK, and we’ll support you to think big, do more, and unleash your brilliance to achieve amazing things.

Rewards

Alongside standard employee benefits, we have introduced new Family Friendly Policies, including:

• Support for managing ongoing health conditions like diabetes or asthma.
• Support for neurodiverse colleagues and their families.
• Support for women through various life stages, including fertility, diagnosis, and menopause.
• Enhanced coverage and support for LGBTQ+ colleagues, including trans individuals.

Are you ready to explore the possibilities?