HR Shared Services Manager

United Utilities; Warrington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the water sector seeks an HR Shared Services Manager to enhance internal HR operations. This role involves managing a team, optimizing HR services, and supporting the employee lifecycle. Join a supportive organization committed to diversity and growth.

Benefits

Annual leave package of 26 days

Competitive pension scheme with up to 14% employer contribution

Performance-related bonus scheme up to 10.5%

Comprehensive healthcare plan

Gym and wellness benefit

Employee Assistance Plan

Qualifications

• Experience managing HR Shared Services team or HR administration.
• Understanding of HR systems and policies.
• Experience managing performance and high volume processes.

Responsibilities

• Lead HR Shared Service operation ensuring high customer service.
• Investigate escalated cases for fast resolution.
• Develop and lead a motivated team for continuous improvements.

Skills

Effective communication

Change management

Influencing skills

Tools

HR related systems

Job description

Job number UU02836 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Posting End Date 21/05/2025 Band 4a Role Type Fixed Term Contract Work hours 37 Hours per Week Salary Competitive Salary

Salary - Competitive Salary
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Fixed Term Contract
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

Job Purpose

The HR Shared Services Manager is responsible for delivering a first-class people service for our colleagues through the leadership of the Shared Services teams, with a focus on administration and data and MI.

You will play a vital role in managing the HR "engine room", ensuring all transactional interactions with the department are optimised, efficient and successful whether that be onboarding new starters, managing movers, supporting visa sponsorship processes, creating value-enhancing data dashboards, and looking after our HR systems.

You will manage 3 newly established Team Leader roles across 3 key teams - HR Administration, Training Administration and Data, Systems and Insights.

The role is available on a Fixed Term Contract basis whilst our current Administration Manager and Data, Systems and Insights Manager are seconded onto a critical project within the HR function for circa 20 months.

If you are passionate about HR and providing first class support to colleagues wherever they may be on the employee life cycle, we would love to hear from you. Apply now!

Accountabilities & Responsibilities

Leads the day-to-day HR Shared Service operation ensuring the HR Shared Services team maintain high levels of internal customer service, keeping our colleagues at the centreof the delivery.

• Ensures all services are delivered in line with agreed policies, procedures and within our internal service level agreements.
• Promptly investigates escalated shared services cases to bring to fast resolution.
• Evidences performance of the team and service through defined metrics and proactively identifies and implements opportunities to continuously improve the colleague experience and efficiency of HR Shared Services.
• Delivery of HR Shared Services administration in line with agreed Service Level Agreements.
• Support the delivery across a wide range of HR related processes, including training
• Provide HR data analysis and full MI service across the business
• Develop and lead a motivated and knowledgeable team, to achieve continuous improvements.
• Support the team through a significant period of change both for them and the wider business
• Development and roll out of new systems, processes and ways of working

Technical Skills & Experience

• Previous experience of managing a HR Shared Services team or HR related administration/ advice and guidance.
• Understanding of HR related systems and policies and processes
• Experience of managing performance
• Change management to support both the team and wider business
• HR related systems
• Effective communication and influencing skills
• Experience of successfully managing high volume processes.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.