HR Shared Services Manager

United Utilities; Warrington; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an HR Shared Services Manager, where you will lead a dedicated team to deliver exceptional HR support. This role focuses on optimizing HR operations and enhancing employee experiences through effective administration and data management. You'll be instrumental in driving continuous improvement and ensuring high standards of service delivery. With a competitive salary and generous benefits, this is an exciting opportunity to make a significant impact in a thriving organization committed to its people and the community.

Benefits

Generous annual leave package

Competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness discounts

Employee Assistance Plan

Enhanced parental leave schemes

Qualifications

• Experience in HR Shared Services and administration.
• Strong leadership skills to manage multiple teams.

Responsibilities

• Lead daily HR Shared Service operations and ensure high service standards.
• Oversee onboarding and HR data management processes.

Skills

HR Management

Data Analysis

Customer Service

Team Leadership

Education

Bachelor's Degree in HR or related field

Tools

HR Systems Management

Job description

Salary - Competitive Salary

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Fixed Term Contract

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

The HR Shared Services Manager is responsible for delivering a first-class people service for our colleagues through the leadership of the Shared Services teams, focusing on administration, data, and MI.

You will manage the HR "engine room", ensuring all transactional interactions are optimized, efficient, and successful, including onboarding, managing movers, visa sponsorship support, creating data dashboards, and HR systems management.

You will oversee 3 Team Leader roles across HR Administration, Training Administration, and Data, Systems and Insights.

This role is on a Fixed Term Contract basis while current managers are seconded to a critical project for approximately 20 months.

If you are passionate about HR and providing excellent support throughout the employee lifecycle, we encourage you to apply.

Accountabilities & Responsibilities

• Lead the daily HR Shared Service operations, maintaining high customer service standards and keeping colleagues at the center of delivery.
• Ensure services are delivered according to policies, procedures, and SLAs.
• Investigate escalated cases promptly to resolve issues quickly.
• Measure performance using defined metrics and identify opportunities for improvement.
• Deliver HR Shared Services administration as per SLAs.
• Support various HR processes, including training.
• Provide HR data analysis and MI services across the organization.
• Develop and lead a motivated, knowledgeable team to achieve continuous improvement.
• Support the team through significant change periods.
• Develop and implement new systems, processes, and ways of working.