HR Shared Services Manager

Forrest Recruitment; Wakefield; On-site; GBP 45,000 - 55,000; Full time

Job summary

A reputable HR organization in North Liverpool is seeking an experienced HR Shared Services Manager for a 6-month FTC. This role requires strong leadership in HR operations and aims to drive performance and service standards. Applicants should have proven experience in HR administration and shared services, alongside skills in coaching and team development. This is a pivotal opportunity for motivated professionals to contribute significantly to a high-performing HR function.

Qualifications

• Proven experience in HR operations and shared service environments.
• Strong working knowledge of HR administration, systems, and digital tools.
• Demonstrated leadership experience, including coaching and developing teams.

Responsibilities

• Lead and manage the day-to-day operations of the HR Shared Services function.
• Ensure delivery of efficient, accurate, and high-quality HR administration.
• Drive performance and service standards in line with KPIs and SLAs.

Skills

HR operations management

Coaching and team development

Customer service orientation

Problem-solving skills

Tools

HR systems

Digital tools

Job description

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We are currently seeking an experienced and proactiveHR Shared Services Managerto join a well-established and reputable organisation based in North Liverpool. This is a fantastic opportunity for a motivated HR professional to play a key role in leading and developing a high-performing shared services team during a pivotal period of transformation and delivery.

Contract:6-month FTC
Start Date:ASAP

Key Responsibilities:

• Lead and manage the day-to-day operations of the HR Shared Services function
• Ensure delivery of efficient, accurate, and high-quality HR administration and operational support
• Drive performance and service standards in line with KPIs and SLAs
• Support the continuous improvement of HR systems, processes, and digital tools
• Coach, develop, and support team members to enhance capability and service delivery
• Champion a customer-focused approach across all HR interactions

Key Requirements:

• Proven experience in HR operations and shared service environments
• Strong working knowledge of HR administration, systems, and digital tools
• Demonstrated leadership experience, including coaching and developing teams
• Results-driven, with a focus on performance, efficiency, and excellent customer service
• Confident communicator with strong problem-solving skills and attention to detail

If you’re an experienced HR professional ready to lead with impact and contribute to a collaborative and high-performing HR function, we’d love to hear from you.