HR Shared Services Manager

Esland; Milford; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Esland is seeking a HR Shared Services Lead to run a team of six, owning safer recruitment, onboarding and general HR administration across the employee lifecycle. You will safeguard DBS checks, keep records inspection-ready and drive first-time resolution for managers.

You will own procedures, metrics and service delivery, coaching two HR Administrators and four Onboarding staff, and you will partner with the HR Director and senior leaders to improve processes and data quality.

Qualifications

• CIPD Level 5 or equivalent is required or an equivalent qualification.
• Proven success leading an HR operations/shared services or administration team.
• Experience delivering accurate, efficient transactional HR at high volume.
• Strong knowledge of HR policy, employment law and safer recruitment practices.
• Proficient with HR systems, Excel and reporting tools.
• Excellent written and verbal communication at all levels.
• Ability to prioritise a high-volume workload with calm and organisation.

Responsibilities

• Lead the HR Shared Services team day to day, setting standards and expectations.
• Own safer recruitment compliance and ensure checks are complete before start dates.
• Manage end-to-end onboarding from offer to first week.
• Oversee employee lifecycle administration including contracts, leaves and leavers.
• Produce HR metrics and maintain up-to-date SOPs across the function.

Skills

Leadership

HR operations

HR policy knowledge

Safer recruitment knowledge

Communication

Prioritisation

Education

CIPD Level 5 or equivalent

Tools

Excel

HR systems

Reporting tools

Job description

At Esland, your work changes children’s lives. We provide the care, education and therapeutic support that helps vulnerable young people turn the curve on their futures.

Nobody starts work with our young people until their checks are right. This role owns that, along with everything else that happens to a colleague from offer to leaving day.

You will lead a team of six: two HR Administrators and four Onboarding and Compliance Administrators. Between you, you run the service the rest of Esland leans on. Contracts, onboarding, changes, leavers, and the safer recruitment checks that sit behind all of it.

Safer recruitment compliance is yours as a named accountability. DBS, right to work and Keeping Children Safe in Education checks need to be watertight before anyone sets foot in a home or a school. Part of the job is telling a manager no when a check is not right, however short-staffed the rota is.

The volume is real. So is the room to improve it. You will own the procedures, the metrics and the decisions about how this service works.

Key Responsibilities

Leading the team

• Lead the HR Shared Services team day to day, setting clear standards and expectations
• Drive first-time resolution, so managers get an answer rather than a ticket number
• Coach, develop and balance workload across two HR Administrators and four Onboarding and Compliance Administrators
• Build a can-do culture where supporting the people who support our young people comes first

Safer recruitment and compliance

• Own safer recruitment compliance as a named accountability
• Make sure DBS, right to work and Keeping Children Safety in Education checks are complete and correct before any start date
• Keep our records accurate and inspection-ready, including the single central record
• Challenge managers, at any level, when a check or a process is not right
• Spot risks to the People function and the wider business, and elevate them early

Onboarding

• Manage onboarding end to end, from accepted offer through to a confident first week
• Work with Recruitment and L&D so every new starter gets a joined-up, positive start
• Keep offer-to-start timescales tight, so good candidates do not drift away

Employee lifecycle administration

• Oversee lifecycle administration, including contract changes, family leave, flexible working and leavers
• Hold the line on data quality and record keeping across our HR systems
• Act as the senior escalation point for complex queries and complaints

Data, process and improvement

• Produce and interpret HR metrics, giving the HR Director clear management information on onboarding, data quality and service performance
• Document and review every standard operating procedure in the function, keeping them current, compliant and easy to follow
• Simplify how colleagues get support, and take out the steps that add nothing
• Embed best practice across the function, rather than firefighting the same issues twice

Skills, Knowledge and Expertise

• CIPD Level 5, or equivalent experience and qualification
• Proven success leading an HR operations, shared services or administration team
• A track record of delivering accurate, efficient transactional HR at volume
• Strong knowledge of HR policy, employment law and safer recruitment (Keeping Children Safety in Education)
• Confidence with HR systems, Excel and reporting tools
• Excellent written and verbal communication, credible and diplomatic at every level
• The organisation and calm to prioritise a high-volume workload

What we offer

• salary up to £55,000 per annum
• 28 days annual leave, plus bank holidays and your birthday off
• Hybrid working, 3 days at our Head Office in Belper and 2 days remote
• A team of six to lead and develop
• A named accountability that genuinely matters, safer recruitment compliance
• Direct access to the HR Director and our senior leadership team
• Funded professional development, including CIPD
• A wide range of benefits, including our employee assistance programme, 24/7 GP access, the Green Car Scheme, a Health Cash Plan, and retail and gym discounts
• Real scale, 850 plus colleagues across 64 residential homes, 5 assessment homes and 5 schools