HR Shared Services Manager

Booker; Little Irchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking an HR Shared Services Manager to lead their HR advisory and administration team. This hybrid role involves delivering consistent HR support, managing employee relations, and championing inclusion within the organization. Candidates should possess strong leadership skills and HR knowledge. Competitive benefits include a colleague discount card and a retirement savings plan.

Benefits

Colleague discount card

Retirement savings plan

Health checks at Tesco Pharmacy

Life Assurance

Employee Assistance Programme

Qualifications

• Experience managing HR advisory and administration teams.
• Strong technical knowledge of employee relations and HR systems.
• Proven ability to inspire high performance in teams.

Responsibilities

• Lead the People Advisory and Admin team to deliver expert ER advice.
• Support the full employee lifecycle from recruitment to exit.
• Drive consistency and compliance in HR processes.

Skills

Leadership

Employee relations

Coaching and development

Stakeholder management

Problem-solving

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

We're currently looking for a skilled and people-focused HR Shared Services Manager to lead our central HR advisory and administration team. In this pivotal role, you'll ensure the delivery of consistent, compliant, and high-quality support across Booker, helping to shape a seamless colleague experience and drive operational excellence.

This role offers hybrid working with 3 days in the office and 2 days from home.

You will be responsible for

• Lead and empower the People Advisory and Admin team to deliver expert ER advice and accurate HR administration in line with company policy, employment law, and best practice.
• Partner with regional People teams and business leaders to support the full employee lifecycle, from recruitment to exit.
• Ensure timely and professional handling of pay changes, contracts, expenses, fuel cards, and invoices.
• Maintain accurate colleague records and correspondence, ensuring GDPR compliance across SAP and other systems.
• Drive consistency and risk mitigation in ER case management, supporting resolution and compliance.
• Coach and develop your team through regular feedback, 1:1s, performance reviews, and personal development plans.
• Lead team meetings, communicate business updates, and manage resource planning to meet service demands.
• Oversee compliance of standard letters, contracts, and templates, working closely with the Recruitment & Attraction team to support digital onboarding.
• Identify and implement process improvements, promoting collaboration and inclusion in decision-making.
• Monitor absence data and support consistent action across branches to reduce related costs.
• Manage key processes including leaver surveys, night worker health assessments, bereavement communications, and the confidential helpline (Protector Line).
• Provide MI reporting and insights to senior stakeholders across People, Operations, and Resourcing.
• Support employment tribunal preparation and DSAR/PI claims in collaboration with the Policy & Compliance Partner.
• Champion health & safety within the People department, ensuring training, assessments, and compliance checks are up to date.
• Live and lead by example-acting with integrity, promoting inclusion, and supporting Booker's mission to be a great place to work.

You will need

• A confident and empathetic leader with experience managing HR advisory and admin teams previously.
• Strong technical knowledge of employee relations, HR systems, and MI reporting.
• Proven ability to coach, develop, and inspire teams to deliver high performance.
• Excellent stakeholder management and communication skills.
• Commercially aware, with a pragmatic approach to problem-solving and decision-making.
• Experience in project management and cross-functional collaboration.
• Emotionally intelligent, inclusive, and committed to creating a positive colleague experience.