HR Shared Services Manager

Security Industry Authority; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector organization is seeking a Shared Services Manager to lead the HR Shared Services function. The role involves delivering high-quality HR services, driving continuous improvement, and managing a team. Ideal candidates will have a CIPD Level 5 qualification and experience in HR operations, alongside strong leadership skills. The position offers a salary of £43,901 plus additional benefits including pension contributions and flexible working arrangements.

Benefits

Flexible working arrangements

Generous annual leave entitlement

Access to training opportunities

Gymflex discounts

Qualifications

• Experience leading a HR operations/shared services team.
• Strong knowledge of HR policies and employment legislation.
• Proven track record delivering HR services.

Responsibilities

• Lead the HR Shared Services function ensuring high-quality transactional services.
• Contribute to budget planning and provide cost-saving options.
• Drive continuous improvement and foster a customer-focused culture.

Skills

Leadership

Customer service

HR policies knowledge

Data analytics

Microsoft Excel

Education

CIPD Level 5 qualification

Job description

The Shared Services Manager leads and develops the HR Shared Services function, ensuring the efficient delivery of high-quality transactional HR services (including payroll, onboarding, data management, and all employee queries) to the entire organisation.
The postholder will be required to contribute to budget planning and provide cost saving options.
This role drives continuous improvement, embeds best practice, and fosters a customer-focused culture, enabling managers and colleagues to access timely, accurate support for all people-related processes.
Reporting Relationships:
Reporting to the Strategic HR Business Partner Lead. The post holder will be responsible for managing a team of three (3) HR advisors delivering first line HR services to the entire organisation., The HR team at the Security Industry Authority (SIA) is undergoing an exciting period of transformation. As part of our restructure, we are building a modern, fit-for-purpose HR function aligned with our organisational priorities and future ambitions.
Our new structure will be organised into two distinct teams:
+ Shared Services Team - responsible for delivering HR business partnering across the organisation. This includes leading on change management, employee engagement, reward, data analytics, and day-to-day transactional HR processes.
+ Centre for Excellence - focused on talent acquisition, learning and development, and strategic workforce planning.
A key objective of this restructure is to evolve the HR function-from delivering primarily transactional services to providing a more strategic, value-added offer that drives performance, engagement, and inclusion.
We are now seeking proactive and solutions-focused HR professionals to join our dynamic and forward-thinking team. This is a fantastic opportunity for an experienced HR Shared Service Manager to contribute to shaping a modern HR service that makes a real impact., This vacancy is using Success Profiles (opens in a new window), and will assess your Ability and Experience.
SIA does not utilise success profiles please disregard the information below in relation to this
After submission of the first stage of your application you will be invited to complete a Work Strengths Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 28/08/2025. If you fail to complete the online test before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 500 words) to outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience, and achievements that align with the essential job requirements.
To help us assess your suitability for the role, please complete the CV incorporated into the application form by providing as much information as possible about your previous work experience and achievements.
In the event of a large number of applicants, applications will be sifted on personal statement only.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Interview details will be provided to successful candidates prior to their interview taking place.
Sift and interview dates
Sift will take place from 29/08/2025
Interviews will be held on 9/09/2025, 10/09/2025,11/09/2025
Interviews will be Face to Face
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

CIPD Level 5 qualification or equivalent experience and/or qualification.
Experience of successfully leading a HR operations/shared services or administrative team.
Proven track record in delivering efficient and accurate transactional HR services.
Strong knowledge of HR policies, employment legislation, and HR operations best practice.
Experience producing and interpreting HR metrics and reports and of HRIS administration and optimisation. Confident in using Microsoft Office Suite, particularly Excel and reporting tools.
Experience working in a unionised and/or public sector environment.
Strong commitment to customer service and ability to promote a culture of responsiveness and professionalism.
Excellent verbal and written communication skills, able to explain technical information clearly and concisely., CIPD Level 5 qualification or equivalent experience and/or qualification.

Alongside your salary of £43,901, Security Industry Authority contributes £12,718 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ A welcoming and innovative work environment.
+ Continued support and development opportunities.
+ Access to training for attainment of recognised qualifications.
+ Flexible working arrangements.
+ Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.
+ A variety of discounts including Gymflex,
+ Civil Service Pension Scheme - Employee contribution between 4.60% and 7.35% and Employer contribution between 26.60% and 30.30%