HR Shared Services Advisor

Office Angels; Watford; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Join a dynamic People Services team as an HR Shared Services Advisor! This 6-month role requires you to manage HR-related queries, ensuring swift and accurate responses while maintaining customer service excellence. With responsibilities including responding to calls, coaching staff, and using software tools like Workday, this is an excellent opportunity to thrive in a fast-paced environment. Enjoy a competitive salary and valued perks within a vibrant organization.

Benefits

Matched contribution pension scheme

25 days holiday + Bank holidays

Staff discount on products

Subsidised gym membership

Share awards and exciting prize draws

Qualifications

• Good understanding of HR basics through team experience.
• Customer-focused experience, ideally in shared services.
• Strong communication skills to build relationships.

Responsibilities

• Responding to calls and tickets related to HR matters.
• Providing accurate HR policy information and coaching staff.
• Using Workday and Microsoft Office to manage HR data efficiently.

Skills

Communication

Customer service

Coaching

Tools

Workday

Microsoft Office

Job description

HR Shared Services Advisor - 6-month contract - to start end of July

Location: Watford
Salary: £28,000 - £35,000
Working hours: Monday - Friday 7.30am-3.30pm/9am-5pm (4 days in the office,1-day WFH) potentially 1-2 Saturdays a month 8am-12pm (WFH, time back in Lieu)

Responsibilities:
Join our dynamic People Services team as a People Services Advisor! You will be the first point of contact for our managers and employees, ensuring HR-related queries are handled swiftly and accurately. Your key responsibilities will include:

• Responding to incoming calls and tickets from the HR department.


• Providing accurate information on HR policies and procedures, coaching staff to empower them for future self-service.


• Using Workday and Microsoft Office to maintain and update HR data efficiently.


• Escalating complex queries to appropriate HR teams as needed.


• Upholding high standards of customer service in all communications.


• Collaborating with team members for effective information flow.


• Participating in training sessions to stay updated on HR practises.


• Supporting continuous improvement initiatives within the team.

Benefits:
We value our employees! Enjoy a range of perks including:

• Matched contribution pension scheme (up to 12% employer contributions).


• 25 days holiday + Bank holidays (increases with tenure).


• Staff discount on products.


• Subsidised gym membership for a healthier lifestyle.


• Share awards and exciting prize draws!

Key Challenges:
This fast-paced role is crucial for our HR Shared Services Department. You'll thrive in a high-demand environment, requiring quick and accurate responses. A professional telephone manner and the ability to coach others are essential.

We are looking for someone with:

• A good understanding of HR basics through experience in a team.


• Customer-focused experience, ideally in a shared services environment.


• Strong communication skills and the ability to build relationships at all levels.

Join Us!
If you're a self-starter with a passion for HR and thrive in a collaborative environment, we want to hear from you! This is your chance to make a positive impact in a vibrant organisation.

Don't miss out on this fantastic opportunity! Apply today and become a vital part of our People Services team!

If you have any questions, then please call Fiona on 01923 255626.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.