HR Shared Services Adviser

Co-op; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading company in Manchester is seeking an HR Shared Services Adviser to support the Colleague Contact team. In this role, you'll provide vital administrative and telephony support, ensuring high-quality service delivery across various teams. If you possess excellent organisational and communication skills, this role offers an opportunity to grow within the HR field while providing key support to the Co-op's mission.

Benefits

28 days holiday (rising to 32 with service)

Employee discount on Co-op products

Access to a subsidised onsite gym

Training and coaching for career development

Annual bonus based on performance

Qualifications

• Great organisational skills with attention to detail.
• Strong communication skills; ability to manage sensitive situations professionally.
• Good IT skills using various systems.

Responsibilities

• Provide high-quality telephony and administrative support.
• Respond to queries and deal with requests professionally.
• Maintain relationships with key partners across the CBS and wider business.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Customer Service Skills

Tools

Microsoft Office Suite

Job description

Co-op Manchester, England, United Kingdom

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Co-op Manchester, England, United Kingdom

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This range is provided by Co-op. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HR Shared Services Adviser
£24,570 full-time equivalent (FTE) plus great benefits (Work Level 6C)
Permanent, part-time (30 hours a week) and full-time (37.5 hours a week) opportunities available
Manchester city centre. In this role you'll work in a hybrid way - splitting your time between home and the office (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy), initially training will take place on site

We're looking for a HR Shared Services Adviser to join the Colleague Contact team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

You'll provide high-quality telephone, administrative and systems support to all colleagues throughout the Co-op, as well as our external customers. This is a fast-paced and varied role, and if you have the administrative ability and natural people skills that we need, then we can offer you the chance to build your profile and develop a career within HR, whilst gaining invaluable experience across a wide range of business areas in our Co-op.

What you'll do
* Respond to queries and deal with requests professionally and sensitively
* Provide a high-quality telephony and administrative support to our colleagues
* Build and maintain relationships with key partners across the CBS and the wider business
* Spot opportunities to improve processes and streamline ways of working
* Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function
* Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills

This role would suit people who have
* Great organisational skills with a high level of attention to detail
* Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
* Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite
* A desire to develop a career within human resources

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
* An annual bonus (based on personal and business performance)
* 28 days holiday (rising to 32 with service) plus bank holidays
* A pension with up to 10% employer contributions
* Access to a subsidised onsite gym (at our Manchester HQ)
* Coaching and training to support your career development
* Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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