HR Shared Services Adviser

Co-op Group; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading cooperative organization in Manchester seeks an HR Shared Services Adviser to provide administrative support and manage colleague queries. The role requires excellent communication skills and a keen attention to detail. You will help improve processes and contribute to a diverse work environment. This position offers competitive pay, a flexible hybrid working model, and numerous benefits including a pension plan and bonuses.

Benefits

30% off Co-op branded products

Annual bonus

28 days holiday

Pension with up to 10% employer contributions

Subsidised onsite gym

Coaching and training for career development

Qualifications

• Ability to manage sensitive situations with professionalism and confidentiality.
• Desire to develop a career within human resources.

Responsibilities

• Provide high-quality telephone and administrative support.
• Respond to queries and deal with requests professionally.
• Build and maintain relationships with key partners.

Skills

Organizational skills

Communication skills

IT skills

Tools

Microsoft Office Suite

Job description

HR Shared Services Adviser

Salary: £24,570 FTE plus great benefits (Work Level 6C). Permanent, part-time (30 hours a week) and full-time (37.5 hours a week) opportunities available. Location: Manchester city centre. Hybrid working: split between home and the office (initial training on site). For more on our hybrid policy, see jobs.coop.co.uk/hybrid-working-policy.

We’re looking for a HR Shared Services Adviser to join the Colleague Contact team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of “co-operating to build more value for member-owners every day”.

You’ll provide high-quality telephone, administrative and systems support to all colleagues throughout the Co-op, as well as our external customers. This is a fast-paced and varied role, and if you have the administrative ability and natural people skills that we need, then we can offer you the chance to build your profile and develop a career within HR, whilst gaining invaluable experience across a wide range of business areas in our Co-op.

What you’ll do

• Respond to queries and deal with requests professionally and sensitively
• Provide a high-quality telephony and administrative support to our colleagues
• Build and maintain relationships with key partners across the CBS and the wider business
• Spot opportunities to improve processes and streamline ways of working
• Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function
• Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills

This role would suit people who have

• Great organisational skills with a high level of attention to detail
• Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
• Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite
• A desire to develop a career within human resources

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Please note that we may close applications for this role early.

As part of your application, you’ll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you’re a current Co-op colleague, this does not need to be completed.