HR Shared Services Adviser

CO-OP; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cooperative organization in Manchester is seeking a HR Shared Services Adviser. In this role, you'll provide high-quality telephone and administrative support while building relationships across the business. Ideal for candidates with strong communication and organizational skills, this role offers a chance to develop a career in HR. Benefits include 28 days of holiday and access to a subsidized gym.

Benefits

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Subsidized onsite gym

Coaching and training for career development

30% off Co-op branded products

Qualifications

• Experience in providing high-quality telephony and administrative support.
• Ability to manage sensitive situations with professionalism and confidentiality.
• Desire to develop a career within human resources.

Responsibilities

• Respond to queries and deal with requests professionally.
• Build and maintain relationships with key partners.
• Spot opportunities to improve processes.

Skills

Administrative ability

Strong communication skills

Organizational skills

Attention to detail

IT skills (Microsoft Office)

Job description

Overview

We're looking for a HR Shared Services Adviser to join the Colleague Contact team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'. You'll provide high-quality telephone, administrative and systems support to all colleagues throughout the Co-op, as well as our external customers. This is a fast-paced and varied role, and if you have the administrative ability and natural people skills that we need, then we can offer you the chance to build your profile and develop a career within HR, whilst gaining invaluable experience across a wide range of business areas in our Co-op.

What you'll do

• Respond to queries and deal with requests professionally and sensitively
• Provide a high-quality telephony and administrative support to our colleagues
• Build and maintain relationships with key partners across the CBS and the wider business
• Spot opportunities to improve processes and streamline ways of working
• Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function
• Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills
• Great organisational skills with a high level of attention to detail
• Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
• Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite
• A desire to develop a career within human resources

Benefits

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn
• 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

Diversity and inclusion

Building a diverse environment. We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.