HR Services Officer

HC-One Ltd.; Tees Valley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider is seeking an HR Services Officer in Tees Valley. This role involves managing visa sponsorship processes, providing employee relations advice, and supporting HR projects. The ideal candidate will have a CIPD Level 3 qualification and a solid background in HR. Benefits include a supportive work environment, hybrid working options, and extensive training resources.

Benefits

Award-winning learning and development

25 days annual leave

GP online consultations

Colleague discounts on high street

Employee Assistance Programme

Qualifications

• Experience providing employee relations advice to line managers.
• Knowledge of employee relations legislation and HR compliance.
• Ability to influence and provide concise advice.

Responsibilities

• Administer visa sponsorship processes while meeting legal requirements.
• Assist line managers with documentation and HR queries.
• Manage ER cases from initial contact to resolution.
• Support HR projects across the employee lifecycle.

Skills

Verbal communication

Written communication

Attention to detail

Employee relations knowledge

Education

CIPD Level 3 qualification

2 years of experience in HR

Job description

About The Role

The HR Services Officer will provide high quality advice and guidance on visa sponsorship, right to work and specific ER related matters, support line managers with collation of documentation and submission of DBS and PVG referrals, and will work collaboratively with other members of the People Team and functions across HC-One.

Your main responsibilities will include:

• Administer the HC-One visa sponsorship processes for internal colleagues, ensuring Home Office and legislation requirements are met and risks to HC-One are mitigated.
• Respond to visa sponsorship and right to work queries professionally and timely, escalating to HR Services Team Leader or passing the case to the relevant HR Advisor when needed and highlighting issues/trends to HR Services Team Leader.
• Actively manage to closure ER cases such as AWOL, Probation, Absence management and Right to Work cases ensuring coaching of the line managers /investigating officer/hearing officers from initial contact to completion and escalating to HR Services Team Leader or HR Advisor where appropriate.
• Provide HR Admin support for mergers, acquisitions and home closures.
• Respond effectively to more complex HR Admin queries, using your experience to influence the appropriate course of action and escalating when needed.
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
• Liaise with outside agencies and professionals associated with sponsorship and regulatory bodies (e.g., Home Office, NMC, SSSC, DBS, Disclosure Scotland, Immigration Advisor etc) to research appropriate solutions to issues raised within HC-One.
• Support line managers to collate appropriate documentation and make referrals to regulatory bodies (e.g. DBS or PVG) in line with sector requirements.
• Provide HR support, advice and guidance to facilitate the early resolution of ER issues ensuring risks associated with the case are effectively managed.
• Support on strategic HR projects across the employee lifecycle, in a variety of HR disciplines.
• Update and implement improvements to HR processes and policies as and when required.
• Building effective and positive relationships with Managers and the wider HR team and working in collaboration to achieve the best for our homes and those in the communities we serve.
• Producing data reports, statistics and other reports as and when required.
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, legislation changes, changes to regulatory body guidance and best practice, as well as sharing/using experiences to learn and improve.
• Maintain accurate and timely records and ensure all HR cases and queries are logged appropriately and documentation stored in central folders.

About The Company

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We\'re creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

This position is a 12 month Fixed term contract - hybrid work with a minimum of 1-2 days in the office

About You

Qualified to CIPD Level 3, or with 2 years of experience in a related role, you have significant experience in a similar HR role and in providing employee relations advice to line managers to appropriate conclusions and mitigating risks. You have good knowledge of employee relation legislation and of HR compliance legislation and its practical application.

With good verbal and written communication skills and interpersonal skills, you can effectively influence, persuade and provide clear, concise and consistent advice and build good working relationships. You have a high level of attention to detail and accuracy, ensuring facts are correct, complete and consistent, are IT literate and can analyse management information to drive decision making.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.